Project Manager Service Desk
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Angajator: | ALTEN Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | peste 5 ani experienta |
Orase: |
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Actualizat la: | 06.02.2017 |
Remote work: | On-site |
ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.
Cerinte
• Operational Service Desk understanding
• Understanding of delivery methodology
• Knowledge of fixed solutions delivery
• Detail orientated and solution focused
• Able to manage at mid-level across multiple cultures
• Ability to manage operators and internal resources
• Able to maintain accurate project plans and reports
• Clear and succinct communication and escalation when issues arise
• Service Desk or Contact Center experience
• PMP, Prince2
• Project Management
• Degree Educated
• English (B2 or above)
• Any other foreign language is a plus
• To support delivery of elements of a programme or improvement plans inside Service Desk;
• Creation of program plans in order to support milestone delivery;
• Manage relationships on a country level with customer, operator and with internal resources
• Report on progress to Service Desk manager in line with project requirements
• Manage risk within their scope and escalate appropriately
• Focuses on meeting project commitments, including communications with stakeholders
• Prepare project plans and track deliveries
• Knowledge of organization's methodology and tools, how and when to escalate issues to higher levels. Analyzes the risks, impact and highlight to customer and senior management of Vodafone
• Assist in the planning, delivery, testing, implementation and handover phases
• Generally less than one year, and typically 3-6 months may be multi-phased effort, as a result of the work having different stakeholders.
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