Service Desk L1 Agent (Dutch)
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ALTEN Romania offers technical consulting services, with a team of over 500 engineering and IT specialized consultants in its offices in Bucharest, Timisoara, Cluj, Sibiu and Iasi.Requirements
• Knowledge of Active Directory
• Operating Systems Knowledge
• Office Automation Software knowledge
• Servers, files, folders knowledge
• Knowledge of Antivirus and Antimalware tools
• Wireless Devices (Blackberry, Windows Mobile, Symbian, Android)
• Has used an IT Service Management tool (BMC Remedy or similar)
Other Requirements (Competencies):
• Language requirements: Dutch (C1 or above), English (B2 or above)
• Team working skills
• Understanding of solutions and correct management of problem solution
• Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
• Socially skilled
• Team worker with collaboration
• Understanding of client's issues
• Analysis and problem solving
• Takes internal customer calls,
• Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
• Collects data for internal reporting.
• Ensures service level agreements’ fulfilmen