Service Desk L1 Agent (Dutch)
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Employer: | ALTEN Romania |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 05.02.2017 |
Remote work: | On-site |
ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.
Requirements
Technical Requirements:
• Knowledge of Active Directory
• Operating Systems Knowledge
• Office Automation Software knowledge
• Servers, files, folders knowledge
• Knowledge of Antivirus and Antimalware tools
• Wireless Devices (Blackberry, Windows Mobile, Symbian, Android)
• Has used an IT Service Management tool (BMC Remedy or similar)
Other Requirements (Competencies):
• Language requirements: Dutch (C1 or above), English (B2 or above)
• Team working skills
• Understanding of solutions and correct management of problem solution
• Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
• Socially skilled
• Self-awareness.
• Team worker with collaboration
• Understanding of client's issues
• Flexibility
• Analysis and problem solving
• Takes internal customer calls,
• Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
• Collects data for internal reporting.
• Ensures service level agreements’ fulfilmen
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