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Analyst IT Support Engineer (French speaker)
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Employer: | Inetum Romania |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 03.01.2017 |
Remote work: | On-site |
About Inetum, Positive digital flow:
Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.
Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.
In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.
Minimum 2 years’ experience in IT Support
Team Leader should know PeopleSoft – to train the team members
Attitude carrier level 1 and 2, user contact, a necessary first media experience, have a good relationship and goodwill to customers
EXCEL advanced level (pivot table, cross tables, v look up
Fluent English and French
SQL is a plus
Support Level 1 & 2 on the applications and tools of dematerialization and resources
Managing customer communication in French and English
Give feedback to the customer as soon as the incident is completed and also monthly reports activity
Ticketing statistics to validate and description of activities, as well as requests for requested changes
Monthly Point with officials from Paris in activity and weekly updates with Bangalore
Climbing to the technical teams through the ticketing tool
Maintain documentation, mailing lists and contacts application update
Support of the platform, both in solving problems reassembled by users in process improvements and features in relation to the mastery of work in Paris and Bangalore
The management and qualification of user requests and monitoring in the standard tool for ticketing, processing and solving these tickets
Benefits:
• Interesting salary conditions
• Undetermined period of contract
• Career plan (professional, academic and financial)
• Medical insurance
• Official trainings and certifications
• English, French, soft skills trainings
• Lunch tickets
• Yearly professional evaluation
• Financial benefits based in the company partnerships
• Professional and friendly working environment
• Professional infrastructure
• Join a multinational team
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