Engagement Support Administrator | Tax Regional Delivery Center

Voted the Most Desired Employer in Romania, in the Financial Services Industry, five consecutive times, in the Catalyst surveys, Deloitte Romania provides services in audit, tax, legal, consulting, financial advisory, risk advisory, business processes as well as technology services, through 2,000 professionals. The Regional Audit Delivery Center (RADC) provides Audit services to various Country Member Firms from Deloitte Central Europe and to their clients. The Tax & Legal Delivery Center (TLDC) offers services focused on 5 service lines: GES (Global Employer Services), Business Tax, Global Tax Center Europe, Global Trade Advisory (GTA) and Legal Center of Excellence (CoE).
Worldwide, Deloitte serves four out of five Fortune Global 500 companies through a globally connected network of member firms in more than 150 countries and territories, with over 330,000 professionals. The organization is recognized among “World’s Best Workplaces™” by Great Place to Work® and Fortune and among “World’s Most Attractive Employers”, by Universum, according to 2020 surveys.

We believe that innovation comes from contrasting disciplines, backgrounds and cultural perspectives and that the innovative solutions our people deliver have to always make an impact that matters. We celebrate individual strengths and we prioritize our people’s well-being.

You bring the ambition, we’ll provide the opportunities.

A successful applicant will be a self-starter and quick learner with a high level of IT user competence.

Ideally they will have experience in a supporting role in a professional organisation or be able to demonstrate the mix of skills and attributes that would enable them to make a real contribution to a busy team operating as a Regional Delivery Centre for our firm.

They will be able to demonstrate an ability to follow defined processes while thinking outside those boundaries. They will be required to react to a variety of issues as they arise in order to be a successful part of this unique team. Prior knowledge of tax administration is not necessary.

To qualify for the role you must demonstrate:
- Fluency in spoken and written English (level C1).
- Ideally fluency in spoken and written German/French/Spanish (level C1).
- A high level of IT user ability, particularly advanced skills in Microsoft Excel and Microsoft Outlook. Training will be given on all in-house IT tools, where applicable.
- Ability to follow set processes, while keeping a critical mind-set, spot potential improvements and communicate clearly to management.
- Very strong organizational and administrative abilities
- Ability to use their initiative, manage high workload effectively and meet deadlines.
- Effective judgement and decision making.
- Attention to detail and focus on quality whilst ensuring efficiency and maintaining a high work output.
- Ability to manage and adapt to regular process and workload changes.
- Excellent communication and interpersonal skills.

GES Regional Delivery Centre
Global Employer Services (GES) service line forms part of the Deloitte Tax practice. GES comprises over 2,400 tax professionals in 28 countries across Europe, serving companies who have employees whose jobs require them to travel internationally. We provide taxation advice and compliance services to both the corporate entity and their globally mobile employees to ensure compliance with home and host country tax regulations.

We have recently established a Regional Delivery Centre in Bucharest to provide invaluable support to client facing professionals throughout Europe. By centralising standard processes and administrative support we are seeking to drive process change and efficient working across the practice. The Regional Delivery Centre will continue to grow over the coming months and years as our range of services expands.

The Regional Delivery Centre will provide a range of process and administrative support, and the expansion of services provides opportunities to specialise in different aspects of tax administration. There will be regular and direct contact with senior management, and the handling of highly confidential personal information.

We are currently looking for strong candidates to join our Engagement Support team. Members of this team will be the vital liaison between our clients and the respective teams within the EMEA region and India.

Responsibilities will include all or some of the following

- Monitoring mailboxes, triaging emails and responding to queries.
- Using templates to prepare e-mails and letters.
- Forwarding e-mails to the relevant parties for response
- Tracking responses and following up to ensure SLAs are respected.
- Reporting against SLAs.
- Liaising with the extended teams in the Deloitte delivery model and client facing teams
- Entering data into spreadsheets, databases or other Deloitte tools.
- Updating Deloitte specific technology and becoming a super user of that system.
- Preparing electronic (PDF) working files to facilitate the preparation of tax returns.
- Managing workload in a time pressured environment and accurately recording status in workflow databases.
- Taking ownership of discrete projects or tasks.

Individuals who demonstrate sufficient capacity and commitment in their primary roles might be given the opportunity to contribute to other projects, thus aiding their personal development.

About the Tax Service Line
Our business spans the full range of activities: tax compliance; local tax consulting; international tax consulting; transfer pricing; customs & duties and expatriate tax services. By integrating these specialist areas when forging a team for the client, we can deliver the best tax advice to that client, wherever in the world they operate. Internally, the tax department is split into two main areas: Business Taxes, and Employer & Personal Taxes.

Our consultative approach to tax work adds significant value to our clients� businesses and makes a tangible difference to their profits. As a result, you�ll get to work with a variety of clients, across a wide range of industry sectors, from large multinational companies to entrepreneurs and other high net worth individuals.

About Deloitte
Deloitte offers integrated services that include Audit, Tax, Consulting and Corporate Finance. Our approach combines insight and innovation from multiple disciplines with business and industry knowledge to help our clients excel anywhere in the world.

We deliver outstanding impact on the reputation and success of our clients, in the UK and globally. In pursuing this we contribute to a sustainable and prosperous society.

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and we strive to offer an exceptional level of customer service through our expertise and professionalism.