Technical Support Engineer with Turkish/Hebrew

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Angajator: SalesConsulting
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Job la nivel national
    Actualizat la: 02.11.2016
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)


    ― Fluent Turkish/Hebrew (reading/writing/speaking);
    ― Good English skills;
    ― Familiarity with PC/software related issues;
    ― Desired experience in the IT support area;
    ― Ability to quickly learn, understand and explain technical information;
    ― Ability and desire to take ownership of client issues through resolution;
    ― Excellent time management skills;
    ― Ability to work in a fast-paced environment.


    ― Responsible for handling new cases according to the Service Level Agreement (SLA);
    ― Providing initial support;
    ― Diagnosing problems and determining the need for escalation;
    ― Fortify client relationships focused on 100% customer satisfaction;
    ― Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool;
    ― Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers;
    ― Perform troubleshooting and analysis, including log file investigation.

    Alte informatii

    ― Familiarity with VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle) is an advantage.