Back Office Assistant with French (Insurance project)

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Angajator: Accenture
Domeniu:
  • Asigurari - Intermedieri financiare
  • Banci
  • Contabilitate Finante
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 16.04.2020
    Remote work: On-site
    Scurta descriere a companiei

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Cerinte

    - Fluency in French (English is always a must);
    - Bachelor degree is considered an advantage;
    - Very good problem solving, analysis skills and attention to details;
    - Self-motivated, positive attitude and approach;
    - Good communication and interpersonal skills;
    - Previous work experience in Customer Service or Back Office activities is a plus;
    - General insurance knowledge or economical background is a plus.

    Responsabilitati

    The Back Office Assistant is responsible for processing and resolving all inbound mails for the contact center of our French client from the insurance industry.

    - Demonstrates and delivers excellent client care skills;
    - Applies attention to details, delivers high quality outputs;
    - Prioritizes tasks and workload;
    - Develops improvements to processes and local work instructions as instructed;
    - Complies with all client and Accenture Data Security and Quality requirements;
    - Follow the internal working procedures and meet all the required deadlines.

    Alte informatii

    Work schedule: Monday - Friday, from 9 am - 6 pm, with 1h lunch break.

    What’s in it for you?

    - Gain access to an extensive curriculum of training and rejoice the guidance of your career counselor, mentors and people advisors;
    - Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform;
    - Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;
    - Opportunity to be involved in sports activities and volunteering initiatives.

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