SAP Level 3 Support Specialist

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Angajator: Wipro Ltd.
  • Altele
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 01.12.2016
    Scurta descriere a companiei

    Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.


    Required Skills:
    • SAP Basis expert with extensive expertise in different operating systems and databases
    • Wide technical expertise in the following technologies: ABAP/NetWeaver, ERP, Java, HANA
    • Deep Knowledge in cloud landscape processes and their tools
    • Profound IT backend technology experience
    • Perform installation and lifecycle actives E.g. installations, changes, system copies, parameter changes, kernel updates in various applications
    • Experience in performance analysis and system optimization
    • Incident handling and management at OS, DB and application level in a 24/7 working environment
    • Know-how in authorization and user administration

    Competent knowledge in the following Tools/Systems/Products:
    - SUSE Linux
    - Windows Server
    - SAP EHP 4 for SAP ERP 6.0
    - SAP DMO (Database Migration Option)
    - SAP HANA Database
    - SAP ASE Database
    - SAP BOBJ (optional)
    - SAP Solution Manager
    - SAP SUM (Software Update Manager)
    - SWPM (Software Provisioning Manager)
    - SAP NWBC (NetWeaver Business Client)
    - SAP HLM (HANA Lifecycle Manager)
    - SDM (Software Deployment Manager)
    - BRTOOLS (Backup, Restore, Reorganizations etc.)


    Nature of the Job/Purpose and Objective of the Job:
    - L3 Support activities for SAP in a managed cloud environment.
    E.g. Lifecycle Management Activities, Incident Handling, Troubleshooting, Technical Monitoring

    • Service and support of SAP Cloud powered by HANA Customer Landscapes by providing technical expertise and support
    • Operation of SAP technology based system landscapes achieving ambitious SLA requirements
    • Driving the implementation and operation of complex customer environments based on SAP technology products
    • Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
    • Coordination with international teams
    • Compliance with processes and regulations
    • Identification of potential for optimizations