SAP Level 3 Support Specialist

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Angajator: Wipro Digital Operations and Platforms
Domeniu:
  • Altele
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 01.12.2016
    Remote work: On-site
    Scurta descriere a companiei

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

    Cerinte

    Required Skills:
    • SAP Basis expert with extensive expertise in different operating systems and databases
    • Wide technical expertise in the following technologies: ABAP/NetWeaver, ERP, Java, HANA
    • Deep Knowledge in cloud landscape processes and their tools
    • Profound IT backend technology experience
    • Perform installation and lifecycle actives E.g. installations, changes, system copies, parameter changes, kernel updates in various applications
    • Experience in performance analysis and system optimization
    • Incident handling and management at OS, DB and application level in a 24/7 working environment
    • Know-how in authorization and user administration

    Competent knowledge in the following Tools/Systems/Products:
    - SUSE Linux
    - Windows Server
    - SAP EHP 4 for SAP ERP 6.0
    - SAP DMO (Database Migration Option)
    - SAP HANA Database
    - SAP ASE Database
    - SAP BOBJ (optional)
    - SAP Solution Manager
    - SAP SUM (Software Update Manager)
    - SWPM (Software Provisioning Manager)
    - SAP NWBC (NetWeaver Business Client)
    - SAP HLM (HANA Lifecycle Manager)
    - SDM (Software Deployment Manager)
    - BRTOOLS (Backup, Restore, Reorganizations etc.)

    Responsabilitati

    Nature of the Job/Purpose and Objective of the Job:
    - L3 Support activities for SAP in a managed cloud environment.
    E.g. Lifecycle Management Activities, Incident Handling, Troubleshooting, Technical Monitoring

    Responsibilities
    • Service and support of SAP Cloud powered by HANA Customer Landscapes by providing technical expertise and support
    • Operation of SAP technology based system landscapes achieving ambitious SLA requirements
    • Driving the implementation and operation of complex customer environments based on SAP technology products
    • Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
    • Coordination with international teams
    • Compliance with processes and regulations
    • Identification of potential for optimizations

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