Marketing Application Expert

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Our client is a technology company that operates in more than 170 countries around the world. The client explore how technology and services can help people and companies address their problems and challenges, and realize their possibilities, aspirations and dreams. Our client apply new thinking and ideas to create more simple, valuable and trusted experiences with technology, continuously improving the way our customers live and work.

Marketing Application Expert act as SME for the application support and lead all required clarifications with business leads.

Requirements:
- Bachelor's or Master's degree in related field of expertise with a focus on information technologies or business or economics;
- 1-3 years of experience in direct marketing, communications or marketing;
- Fluent in English; one other European language would be an advantage;
- Knowledge of HTML, UNIX scripting, SOLR queries and SQL generally for troubleshooting task;
- Basic knowledge of database systems (interfaces, UI, maintenance, administration);
- Experience with digital asset repositories;
- Escalation Management;
- Good communication skills both verbal;
- High level of accuracy, attention to details.

Responsibilities:
- Support multiple Internal Marketing applications in production;
- Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application;
- Develop data extractions or develop reports from requests or requirements stated by clients, and to investigate data related issues;
- Track, troubleshoot and solve and appropriately escalate production issues submitted by end users or raised by helpdesk support teams;
- Analyze production issues to determine root cause and provides fix recommendations to the development team;
- Support tasks to include alert monitoring for periodic jobs, opening trouble tickets, general escalation, client coordination, and vendor interactions;
- Assist with testing of application and providing input to help desk support playbook on new functionality and/or system changes;
- Monitor Level 2 issues/tickets opened internally and by customers for application issues;
- Represent team in project meetings related to application enhancements or new releases;
- Consolidate enhancements requests and regularly review with business decision makers.

Job Code: 281016AI