Customer Care Representative with Italian/French

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Employer: Wipro Digital Operations and Platforms
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 04.02.2020
    Remote work: On-site
    Short company description

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

    Requirements

    - Fluency in English and Italian/French
    - Diploma / Degree holder
    - At least 6 months of experience in Customer Care/ Support Service/Translations/Technical Assistance
    - Good communication skills (both written and verbal)
    - Computer literacy (MS Office, Internet, ticketing systems)
    - Customer service oriented
    - Effective at problem solving (troubleshooting skills);
    - Previous experience with medical devices would represent an advantage

    Responsibilities

    This role consists in assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company.

    Main responsibilities:
    - Acting as first point of contact for customer service via email, fax and phone
    - Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines;
    - Introducing the requests in customer's systems or internal applications.
    - Answering to technical questions related to medical equipments
    - Completing the requests regarding the products replacements as per the client needs
    - Processing specific reports regarding the day-to-day activity
    - Participating actively with process improvement ideas

    Other info

    Benefits:

    Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
    Great career opportunity with a leading international outsourcing company
    Opportunity of personal development in a multinational working environment
    Competitive salary with attractive set of social benefits
    Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
    Access to a variety of benefits available through a flexible package that can be customized depending on each employees needs
    Personal and professional development through a variety of training programs (hard/soft skills)

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