Junior BI Applications Specialist – 1 year contract

About us

Ubisoft Bucharest has been an important pillar for the local gaming industry since, being the first Ubisoft production studio outside France. It has a strong history of contributing to iconic AAA franchises such as Assassin’s Creed, Tom Clancy's Ghost Recon, Watch Dogs and Just Dance, and has helped develop a total of over 60 games. Today, the studio is the 2 nd largest Ubisoft studio worldwide and continues to tackle the biggest challenges in gaming and technology, contributing to the creation of new and amazing games.

The IT Department of UBISOFT Romania is looking for a Business Intelligence Applications Specialist for a one-year contract with the possibility of extension, to assure the support and maintenance for the company’s Business Intelligence applications.
The responsibilities of this job are mainly focussed on providing functional support for internal customers on applications like MicroStrategy, Business Objects and Data Warehouse.

Your profile

Essential skills:

• University graduate
• Querying Oracle or MS-SQL databases knowledge
• PC skills: Windows, Office (Outlook, Word, Excel) – average level
• Good written and oral knowledge of English, French is a plus

Represent a strong advantage:

• Knowledge of business terms and processes in areas like Cost Control, Consolidation, Finance and Accounting, Sales, Marketing
• Experience with ERP products
• Experience with other Business Intelligence products, especially reporting solutions.

Your tasks:

• Works a queue of tickets (incidents, problems, requests, changes) and provides resolutions within internally defined SLAs, with a focus on long-term solutions
• Provides status updates and manages customer expectations throughout the lifecycle of the incident/ problem/ request/ change
• Demonstrates a sound knowledge across multiple business intelligence products.
• Demonstrates ability to see “the big picture” and understand the data flows between internal/external systems and the data warehouse
• Collaborates closely with level 1 Front Desk analysts to identify, document and transfer recurrent ticket categories
• Provides trainings for the key and end-users
• Contributes to the creation and maintenance of end-user documentation
• Effectively utilizes support processes and tools (i.e.: self service interface, ticketing tool, internal knowledge base etc.); Stays updated with the support practices and procedures and suggests improvements
• Actively contributes to internal knowledge management through content creation and maintenance
• Participates to projects (new functionalities, enhancements, etc) – functional analysis, design, development, system testing, UATs - as needed

We offer

We have salaries to motivate you, bonuses for your performances, medical services to keep you safe and sound, meal tickets to use them wherever you want and free access to relaxing and fitness room.
But most of all, we guarantee you’ll enjoy our atmosphere and working environment.