Customer Technical Support Specialist with French
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Employer: | Axway |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 13.05.2019 |
Remote work: | On-site |
Axway gives heritage IT infrastructure new life, helping more than 11,000 customers worldwide build on what they already have to digitally transform, add new business capabilities, and drive growth.
With our Amplify API Management Platform - the only open, independent platform for managing and governing APIs across teams, the hybrid cloud, and third-party solutions - we help companies move forward faster, reach new markets, and create brilliant digital experiences.
Our MFT and B2B integration solutions have been trusted for 20 years. Axway (Euronext: AXW.PA) employs over 1,800 people in 18 countries.
Parlez – vous français? Come speak in French and English with our Western-European clients. Being in a team of two, you can benefit from all of the support that your other colleague can offer, when connecting in communication our product users with our multinational support team.
Some key skills you will need:
- Excellent French and English language, both speaking and writing;
- Very good communication skills, multi-tasking ability, results-oriented;
- Customer oriented;
- Team player;
- Flexibility, reliability, dedication;
- Ready to learn new things and bring your own contribution to the team.
Your main responsibilities will be:
- To handle our clients' calls in an effective and pleasant way, with complete professionalism, courtesy and accuracy, meeting service quality standards;
- To receive, register and process customer’s requests and complaints in accordance with the specific working instructions.
You bring your skills in our team and we offer:
- Career development:
Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them.
In addition, Axway’s global presence creates opportunities for geographical mobility both within Axway subsidiaries.
- A competitive remuneration package and real benefits;
- A future and a potential for growth in an international company;
- A very friendly working environment with experienced professionals;
- Challenging important tasks so you can show your full potential and obtain new skills;
- Working time that can be flexible when needed;
- More paid vacation;
- Open office space with various entertainment games – table tennis, drums, sports and more!
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