Customer Technical Support Specialist with French

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Employer: Axway
  • Customer Support - Client Service
  • Public Relations
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 13.05.2019
    Short company description

    To go quickly, go alone. To go far, go together.

    As part of Axway, you’ll pursue your goals for professional and personal growth alongside the most capable, inventive, and dedicated minds in data integration technology.

    You’ll join us in promoting and perfecting the value of Axway AMPLIFY™, our groundbreaking hybrid integration platform that enables enterprises to seamlessly connect their people, systems, customers and ecosystems using industry-leading API, SaaS, Cloud, MFT, B2B, and Content Collaboration solutions. You’ll exchange ideas with a culturally rich global community of over 1,800 members who connect remotely or show up onsite in virtually every time zone on the planet. And you’ll have the support and camaraderie of your Axway leadership and colleagues to serve as a reminder that you’re not alone on your journey, and that every day, you’ve taken one more step forward.

    With Axway, you’ll go far because we’re better together.


    Parlez – vous français? Come speak in French and English with our Western-European clients. Being in a team of two, you can benefit from all of the support that your other colleague can offer, when connecting in communication our product users with our multinational support team.

    Some key skills you will need:

    - Excellent French and English language, both speaking and writing;
    - Very good communication skills, multi-tasking ability, results-oriented;
    - Customer oriented;
    - Team player;
    - Flexibility, reliability, dedication;
    - Ready to learn new things and bring your own contribution to the team.


    Your main responsibilities will be:

    - To handle our clients' calls in an effective and pleasant way, with complete professionalism, courtesy and accuracy, meeting service quality standards;
    - To receive, register and process customer’s requests and complaints in accordance with the specific working instructions.

    Other info

    You bring your skills in our team and we offer:

    - Career development:
    Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them.
    In addition, Axway’s global presence creates opportunities for geographical mobility both within Axway subsidiaries.
    - A competitive remuneration package and real benefits;
    - A future and a potential for growth in an international company;
    - A very friendly working environment with experienced professionals;
    - Challenging important tasks so you can show your full potential and obtain new skills;
    - Working time that can be flexible when needed;
    - More paid vacation;
    - Open office space with various entertainment games – table tennis, drums, sports and more!

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