Customer Technical Support Specialist with French

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Employer: Axway
  • Customer Support - Client Service
  • Public Relations
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 13.05.2019
    Short company description

    Axway (Euronext: AXW.PA) is a catalyst for transformation. With Axway AMPLIFY™, our cloud-enabled data integration and engagement platform, leading brands better anticipate, adapt and scale to meet ever changing customer expectations.
    Our unified, API-first approach connects data from anywhere, fuels millions of apps and delivers real-time analytics to build customer experience networks. From idea to execution, we help make the future possible for more than 11,000 organizations in 100 countries.
    To learn more about Axway, visit


    Parlez – vous français? Come speak in French and English with our Western-European clients. Being in a team of two, you can benefit from all of the support that your other colleague can offer, when connecting in communication our product users with our multinational support team.

    Some key skills you will need:

    - Excellent French and English language, both speaking and writing;
    - Very good communication skills, multi-tasking ability, results-oriented;
    - Customer oriented;
    - Team player;
    - Flexibility, reliability, dedication;
    - Ready to learn new things and bring your own contribution to the team.


    Your main responsibilities will be:

    - To handle our clients' calls in an effective and pleasant way, with complete professionalism, courtesy and accuracy, meeting service quality standards;
    - To receive, register and process customer’s requests and complaints in accordance with the specific working instructions.

    Other info

    You bring your skills in our team and we offer:

    - Career development:
    Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them.
    In addition, Axway’s global presence creates opportunities for geographical mobility both within Axway subsidiaries.
    - A competitive remuneration package and real benefits;
    - A future and a potential for growth in an international company;
    - A very friendly working environment with experienced professionals;
    - Challenging important tasks so you can show your full potential and obtain new skills;
    - Working time that can be flexible when needed;
    - More paid vacation;
    - Open office space with various entertainment games – table tennis, drums, sports and more!