FIT Reservations - Customer Service Executive

VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

We are looking for a FIT Reservations - Customer Service Executive for one of our client in Bucharest, a global leader in tourism.

Requirements:

FIT Reservations Clerk

• Excellent customer service skills
• Well organized
• Business level English written and spoken
• Business Level Russian/German/Italian
• PC literate (Word/Excel/Internet)
• Work well under pressure and fast paced environment
• Team player
• Minimum 1 year experience in tourism industry preferable

Responsibilities:

• Liaising with company London head-office
• Answering phone-calls and assisting suppliers / company’s clients with queries if necessary
• Liaising with Tour Wholesalers worldwide
• Liaising with hotels/suppliers worldwide
• Booking hotels, and ground services if necessary
• Dealing with customer complaints/problems on the spot
• Handling “problematic” situations related to reservations (on the spot and future bookings) and Following up and make sure that a problem/complaint is resolved and closed by following procedures - Ex. hotels not having a reservation, to clients complaining about bad service etc.
• Handling emergency calls during out of office hours