Customer Support Representative (English,French,German,Italian)

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Employer: World Phoning Group
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.01.2017
    Short company description

    We’re big on what we like to call the WPG spirit. It’s ingrained in everything we do – from the relationships forged among team members to the relationships we build with our customers and to our humanitarian and community outreach.

    We know our team members are a huge part of our success so we strive to provide them with a positive work environment and a satisfying and exciting career.

    Requirements

    - Proficient in English, French, German or Italian!
    - Customer oriented
    - Results oriented
    - Able to multi-task
    - Strong team player with commitment and a positive attitude
    - Good listening skills, and the ability to think quickly, to make a recommendation or propose a solution to a customer's problem
    - Adaptable & Proactive

    Responsibilities

    - Inbound calls & Emails
    - Respond and resolve promptly to customer inquiries and complaints
    - Process orders, forms, applications and requests
    - Direct requests and unresolved issues to the designated departments
    - Meet Quality and Productivity standards as imposed by the Client
    - Record details of inquiries, comments, complaints and actions taken
    - Communicate with other departments, as needed
    - Escalate situations with the management when required

    Other info

    Why would you join us ?
    - We offer you a unique and friendly environment
    - Competitive salaries
    - Schedule: Monday-Friday
    - Subscription for massage discounted by the Company
    - Team-Buildings and other activities
    - Salary increase after 3 months / 6 months / 1 year
    - BONUS system for permanent positions