Linux Support Engineer

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Angajator: Cegeka Romania
Domeniu:
  • IT Hardware
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 02.05.2017
    Remote work: On-site
    Scurta descriere a companiei

    Cegeka has preserved its family business spirit to this day. Cooperation, respect and development are our foundation. Development is crucial not only in technology, but also on an individual level. We believe that we can only grow if our employees do the same.

    We are in a continuous dialogue about how to make that happen, whether it's about your personal development plan, a hangout party or a financial wellbeing session. Get ready for an informal and pragmatic style, that gives you plenty of space to express yourself while growing!

    Cerinte

    Job mission:

    You are part of the STAID (Shared Technology And Infrastructure Delivery) Division and responsible for operational activities within the Linux Team.
    You are part of the Linux 2nd Level Team whose aim is to guarantee and maintain the functionality of our customers’ IT infrastructures. Your mission is to deliver 2nd line support for incidents & problems of internal and external customers and investigate in depth technical problems assigned to you by 1st level technicians. You will collaborate with several teams with different technical skills. You will interact with Customers and third parties in order to provide a timely resolution to our Customers’ issues.
    The working hours in which the Team operates cover the time frame between 07:00 AM – 20:00 EET.


    Position responsibilities:

    • Second line support for our Customers
    • Analysis of incidents generated by our monitoring systems in order to quickly repair the incidents
    • Analysis of support requests sent by our customers by phone, email or web submit
    • Timely updates for every support request assigned to your group
    • Accurate ticket documentation of the support request and troubleshooting steps taken
    • Ownership and responsibility for all tickets assigned to your queue
    • Configuration, fine tuning and follow-up of Management Applications
    • Ensure reports & specific client reports are delivered in time
    • Creation of trend analysis reports per client
    • Creation of change & maintenance requests prior to implementations
    • Provide Management with possible enhancements regarding the clients’ infrastructures
    • Creation and modification of technical procedures, manuals and processes for monitoring projects
    • Customer Interaction, by positively exposing Cegeka during direct communication with customers
    • Working in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest standard
    • Working in accordance with Cegeka’s quality standards, procedures, processes and internal regulations
    • Strict adherence to change management procedures before performing any change
    • Attendance in trainings and team meetings

    Responsabilitati

    Candidates must possess:

    • 3 years in a similar position
    • Excellent knowledge and experience of Linux operating systems
    • Good knowledge of enterprise class backup systems
    • Good knowledge and experience with enterprise Antivirus products
    • Fundamentals of networking knowledge (SSH, TCP/IP, Iptables, Firewall)
    • Fundamentals of Storage networks
    • Fundamentals of virtual environments
    • Basic knowledge of MySQL and/or PostgreSQL database administration
    • Analytical, technical and diagnostic skills
    • Communication and time management skills with the ability to track and ensure the success of multiple simultaneous projects
    • Demonstrated ability to identify process improvement opportunities, demonstrated knowledge of change management, and experience implementing new process/technology to standardize operations
    • Ability to adapt quickly to constantly changing business priorities
    • Strong desire to work in a collaborative environment

    Abilities required:

    • Professionalism is required in all communication with the clients (phone calls, emails)
    • Initiative is required in day to day tasks
    • Passion for IT and strong interest in self-development
    • Strong team spirit and involvement
    • Punctuality and flexibility - schedule adherence is one of the objectives of your activity and it will be taken into account during your performance evaluation
    • Ability to listen, learn and improve
    • Excellent English skills, both written and verbal
    • Willing to travel

    Nice to have:
    • Windows administration experience
    • Scripting skills would be a plus

    Alte informatii

    Offer (benefits, bonuses):

    • Headquarters in the centre of Bucharest (Victoriei Square)
    • We leave you room to balance your work and private life - 22 days as annual vacation, plus 1 day added at every 3 years within the company
    • Private medical subscription, you can choose from 2 providers
    • Meal tickets
    • Free Gym Subscription - fitness, aerobic, pool (according to internal policies)
    • Preferential rates to 7Card subscription
    • Access to a modern library
    • Preferential rates to dental clinic
    • Guidance and support for different loans, from one of our partner, a financial broker company
    • Massage within the company premises
    • Team events (team-buildings, team hangouts, Christmas party, etc.)
    • Relaxation room (foosball, darts, board games, X-box, etc.)
    • Access to various training programs (soft and hard skills trainings, according to the internal policies)
    • Continuous learning and improvement activities
    • Long term career development programs
    • Being part of a growing organization with Belgian roots

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