Credit Team Lead with Italian&English
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We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.
We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.
The scope of the role is to lead the full cycle credit and collection activities and lead and develop a team of young professionals.
Advanced English and Italian knowledge
Proven experience in people management (1 year minimum)
Finance Degree or 5 years of relevant experience on Credit and Collections
Open Minded and proactive approach
Motivated and dedicated. Ability to work on a multicultural team environment
Fluent in the relevant languages required to perform duties (Italian and English)
Excellent Knowledge of SAP or other major Financial ERP, Strong Technical Skills
Proven track record in delivering results and meeting deadline.
Daily follow up on team activities.
Drive daily Tier Meetings and update Tier Boards with relevant actions
Manages a portfolio of customer accounts
Drive HOS initiatives and enforce compliance
Review and ensure that customer contacts need to be stored/maintained on SAP and mail communication copied to one of the existing shared mail boxes.
Assisting the Cash Team on improving day to day processes and cooperation.
Work with customers and team to expand electronic invoicing and Direct Debit (where possible)
Processing and generating reminder emails and account statements.
Record and assign disputes in SAP
liaising with the sales and customer care teams to resolve outstanding queries.
Ensuring that all account settings are daily reviewed and maintained in partnership with customer master team (IE: Duplicate account ...).
Daily and month end AR reporting and account reconciliations.
Investigating and resolving queries relating to non-payment of invoices.
Working to strict monthly and annually collections targets (AOP).
Daily Team attendance / vacation management
Management of Blocked orders: release, reporting and communication towards business and customers alike
Handling of customer related documentation I.e. Letter of Credit and Bank Guarantees
Ensuring that delinquent accounts are placed on hold for deliveries / services and business is informed accordingly
Conducting business in a manner that promotes both internal and external customer satisfaction
Periodic reviews of customer’s payment performance and credit facilities in cooperation with matrix managers.
Approve refunds when necessary/appropriate.
Personal development: Assign mandatory trainings to be followed by Team members.
Assist team with queries and guidance.
Work towards goals and behaviours assigned in personal HPD
Owning initiatives to streamline and enhance day to day tasks.
Support senior management with ad hoc projects and activities
Hold regular team meetings and individual 1-2-1’s
Partner with HR organization on employee matters
Handling business escalations
Build and develop business partnering with multiple departments to ensure organizational success.