IT System Support Specialist

Responsibilities

• Responsible with finding solutions, temporary remedies and/or reparations in order to maintain and improve the functionality of the systems found under his/her administration;
• Promotes new applications/systems in production, applies various technical tests in the systems;
• Assures support for the use of the applications promoted in production;
• Offers assistance to front line support officers in order to prioritize and solve the incidents/problems regarding to his/her area of expertise and also, when a problem does not frame the first line support officers' abilities, he/she takes over that specific problem and tries to find a solution;
• Escalates the incidents/problems to other support lines or to suppliers, if necessary. Registers the solutions, temporary remedies and the steps taken in order to solve the incident/problem in the registered service. Then he/she notifies the user of the front line support when the incident /problem is concluded, offering procedures if necessary;
• Offers technical information for the projects he/she is involved in;
• Covers all the activities below all by himself/herself;
• Furthermore, he/she has coordination and supervision tasks over the other team members and also over the projects initiated by the team that he/she is part of;
• Makes proposals and optimization plans for the team processes;
• Makes up the plan and coordinates the induction of the new team members.



Requirements:

• University degree;
• Knowledge of the insurance business and technical background (IT);
• At least one year similar experience;
• PC knowledge (Microsoft SQL Server, Microsoft SQL Database Administration) – medium level;
• Conceptual knowledge of programming languages;
• Project management knowledge (medium level);
• Great English skills.


Soft Skills:
• Attention to detail
• Adaptability
• Flexibility
• Integrity
• Stress – resistance
• Analysis capacity
• Results - orientation