Reporting Specialist - Customer Care
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Angajator: | Gameloft |
Domeniu: |
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Tip job: | temporar |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 08.01.2017 |
Remote work: | On-site |
Cerinte
Skills:
• Very good communication skills and ability to integrate quickly in a team
• Able to plan and organize, estimate deadlines, prioritize workload and complete multiple tasks simultaneously under pressure and tight deadlines
• High attention to detail without compromising the ability to keep track of the assigned ongoing tasks
• Mastery of Excel, and good Microsoft Office knowledge
• Fluent written and spoken English, concise writing skills
• Autonomous, rigorous, self motivated, problem solving attitude, flexible, calm
Requirements:
• Ability to use the report-writing and analytical skills in order to provide client support, through data-driven feedback.
• Strong analytical competencies and formal thinking, able to break problems down in their key variables and identify the relations between them
• Opened to managing task groups, projects and people in time
• Work experience in the gaming market would be a plus
Use our internal tools to generate the sources for the reports
• To perform a variety of daily, weekly, monthly and on request reports about the complaints received from our customers for all our games in Excel
• To make weekly activity reports for the Customer Care team
• To formulate ideas of their own, contributing to process improvements and report optimization and standardization
• To create and maintain documentation for all reports owned
• Maintain a good communication with the agents who handle the customer complains and with other teams
• Ability to use report-writing and analytical skills to turn the data into meaningful business information
Benefits:
• Motivating salary and a merit based pay system
• Lunch tickets
• Medical insurance package, in partnership with Regina Maria Clinic
• Supportive working climate, a team with a free communication style and the chance to be rewarded for outstanding performances
• A chance to work in a real multinational team
• A modern office complex including:
• Cafeteria with hot food open during working hours
• Dedicated gym with personal trainers and various facilities
• 3 massage rooms inside the building
• Relaxation area with pool tables, ping pong tables, darts, Foosball
• A dedicated kickboxing gym with free trainers and classes
• Free aerobic, zumba, Pilates, healthy back, TRX classes inside the gym
• Free access to football and basketball courts
• Free psychological counseling
• Kindergarden inside our courtyard
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