Helpdesk Travel Agent with FRENCH and ENGLISH

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Employer: Stefanini Romania
Domain:
  • Customer Support - Client Service
  • IT Software
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 24.06.2017
    Short company description

    We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
    We’ve been on the Romanian market for 12 years, and since then we have gathered a team of over 1400 colleagues in our offices in Bucharest, Sibiu and Targu Mures.
    Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile, and these are the traits we look for in our people as well.
    We believe that happy employees equals happy costumers, so we put the smile at the core of our culture, our everyday challenges and our interactions with colleagues and clients. Our hobbies and passions spice up our working environment and keep us positive and productive.
    Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! We have the perfect terrace for it.
    Learn more about us on www.stefanini.com and join us on facebook.com/StefaniniIT

    Requirements

    Your path to success requires:
     French and English advanced knowledge.
     Motivation for learning new information;
     Ready to acquire new skills (communication skills, technical skills etc.);
     A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
     Willingness to help people in solving their IT issues;
     Previous successful customer service experience is considered an advantage;
     Strong written and oral communication skills;
     Able to communicate problems/issues to customers in a non-technical
    manner.

    Responsibilities

    Imagine a day at Stefanini - Take a look!

    As a Helpdesk Travel Agent you will have the opportunity to become an expert in the most used software applications in the travel industry Worldspan, Galileo, Apollo trough extensive training programs.

    Your daily interaction will be with travel agencies and airlines companies around the world.

    You will have to diagnose, troubleshoot and solve issues related to the applications they use trough incoming phone calls, web submitts and e-mails.

    Flight tickets, hotels, and rent-a-car, Europe, US, Canada, South America - all these will become your daily “tools”.

    You’ll be part of the Travelport Helpdesk Team - a global, broad-based business services provider that serves companies in every segment of the travel industry in approximately 170 countries.

    Working hours
     24 x 7 scheduled (mainly between 2 pm – 5am)

    Other info

    You will be awarded for your success with:

    Attractive salary package;
    Contract for unlimited period of time;
    IT and Soft skills trainings provided by our specialists;
    Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
    Friendly, fun and young team.