Service desk Technician L1 (German & English)
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Spoken languages: fluent in German and English.
Previous service desk and customer care experience.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts
- Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
- Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Demonstrate excellent customer service at all times
What we offer:
Financial package: salary, meal tickets, Performance bonus plan, relocation package
Medlife medical insurance
1 month training , Soft skills trainings
Central building office