Customer Service Representative with HUNGARIAN

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Ideal Candidate Profile

- Previous experience customer service is a plus, but not a requirement;
- Excellent communication skills (client oriented approach);
- Ability to handle various communication channels, simultaneously;
- Proficiency in Hungarian (B2 level required - CEFR standards);
- Proficiency in English for Accenture interaction;
- Competent Microsoft Office user: Excel, Word and Power Point;
- Reliable, active approach striving for process improvement;
- Ability to solve urgent matters and work under pressure;
- Responsibility, accuracy;
- Team player;

- Constant check for shipment failures;
- Proactively takes actions, where applicable, to solve service issues, ensures that solutions meet customer and business needs;
- Proactively contacts customers when service issues may affect delivery commitments, and understands customer needs in order to recommend appropriate solutions;
- Follows all new customers’ shipments and Premium shipments, to confirm the Proof of Delivery or apply the Service Recovery Policy.
- Provides suitable solutions relating to problem shipments or complaints;
- Researches problem shipment information, liases with internal departments to find potential solutions that meet the needs of the customer;
- Provides regular updates, in line with the agreed call back times and preferred communication channel;
- Records accurate, complete and timely information in all systems, in order to ensure global visibility, consistency of information, and to facilitate root cause analysis;
- Records and completes complaint files to closing point, including Service Recovery data entry requirements;