Financial Claims Operations - Graduate Program (Job Number 1578804)

Angajator: Hewlett Packard Enterprise
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 02.11.2016
    Remote work: On-site
    Scurta descriere a companiei

    Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

    Cerinte

    JOB REQUIREMENTS:

    • Master or Bachelor degree in Economics, Finance, Engineering or Information Technology/Services (or equivalent combination education or experience).
    • Fluent in English and a second European language
    • Strong project management and communication skills, with ability to build and maintain strong internal/external relationship.
    • Strong analytic skills, diagnosing and problem solving skills.
    • Proven and extensive MS Access, MS Excel, Business Objects and share point management knowledge.
    • Ability to drive activities to closure and get things done pragmatically.
    • Excellent communication skills, with ability to build and maintain strong internal/external relationships.
    • Strong Customer focus.
    • Accountability, motivation & commitment in a high pressure and uncertain environment.
    • Extensive experience working in complex, culturally diverse and distributed environment.
    • Knowledge of Channel business model, partner facing experience or knowledge of local channel market and players is a plus.

    Responsabilitati

    MAIN RESPONSIBILITIES:

    • First point for contact for HPE partners (wholesalers/resellers/retailers) and internal stakeholders on any data collection topic; owner of the regional Sellout/Sellto data collection process
    • Ensures that partner data is accurately reported and available in the system as per the agreed frequency.
    • Ensures that the reported data is as per the agreed HPE quality and confidentiality standards.
    • Provides, support, assistance and solutions on any issue generated by partner reporting involving as necessary any relevant HPE party.
    • Ensures stakeholder engagement: assess/gathers business needs from users centrally and locally, communicates results and agrees on action plan moving forward.
    • Identifies and actively manages any deviation in terms of data reporting from the standards required by HPE, in terms of layout, content and quality; provides solutions to the issue and coordinates resolution with all relevant internal and external parties; Follow up with partners not complying with reporting quality requirements.
    • Manages issue detection and resolution; Act as point of escalation for issues on tools, data quality, failing processes by business communities (BU/finance/top management). Lead escalations/investigation on most critical issues.
    • Escalates collection and/or quality issues to local management and European partner sales support team

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