Collections Analyst with Dutch Skills (Job Number #1600234)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Education and Experience Required:

· First level university degree with a focus in business or economics recommended or equivalent experience
· Typically 2-4 years of experience in collection.


Knowledge and Skills Required:

· Intermediate written and verbal communication, negotiation, and conflict resolution skills.
· Fluency in English and Dutch
· Intermediate accounting knowledge.
· Intermediate problem solving skills
· Basic computer skills.
· Intermediate prioritization skills.
· Basic understanding of risk mitigation tools.
· Intermediate understanding of collection processes and financial concepts.
· Intermediate influence skills

Follows standard collection strategies, may exercise independent judgment to customize to the customer environment, with longer follow up time and focus on building customer relationships
• May act as resolver for designated self-resolving accounts
• Identify appropriate customer contacts to obtain payment or identify and resolve issues
• Proactively make regular contact with customers via phone, fax or email
• Respond and follow up promptly on customer requests or issues
• Build and maintain internal HPE (sales, credit, order management, etc.) and external customer relationships
• Learn customer infrastructure, processes and escalation contacts as needed to enhance customer experience, obtain payments, identify and resolve issues
• Document all collections activities and key customer payment behavior details in designated system/local files following standard commenting procedures
• Forecast month-end/quarter end aging results for assigned portfolio.
• Participate in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.