Customer support with Russian and English

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Employer: HELPLINE
Domain:
  • Customer Support - Client Service
  • IT Software
  • Public Relations
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • nationwide
    Updated at: 14.02.2019

    Your responsibilities will be:

    • 1st level IT support for Decathlon's employees
    • Classic Hardware (PC, monitors, printers)
    • Specific Hardware (cash tills, card printers)
    • Office tools and apps (OS W7, Open office, Gmail)
    • Networking (Lan, Wan)
    • Local applications (stores.com)
    • Identifying, handling and solving the requests
    • Identifying and escalation of Massive Incidents
    • Backlog follow-up 
    • Demonstrate excellent customer service at all times

    Requirements: 
    • Spoken languages: fluent Russian and English.
    • Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    • Availability to work in day shifts
     

    Requirement
    Spoken languages: medium English and medium Polish.
    Previous service desk and customer care experience.
    Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    Availability to work in day shifts

    What we offer: 

    Permanent contract
    Central building offices with excellent view on the city, top facilities and equipment
    Competitive salary
    Performance bonus
    Meal tickets and gift vouchers
    Night shift bonus
    Taxi ticket for night shift
    Training opportunities
    Regina Maria  medical package
    Copayment 7Card
    Extra vacation days
    Massage at the office day
    Fruits on the house
    Relocation package

    What about choosing much more than a job ?

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