Shop Manager Focsani

main activities:

Operational:
- create and execute internal processes and activities control;
- ensure communication lines between team members;
- observe and analyze market dynamics in order to optimize local market opportunities; manage and improve operational flow in Orange Shop;
- ensure efficient use of all resources in order to increase shop profitability;
- represent the company in relation with local authorities and offer requested information to control authorities within the mandatory limits;
- proactive attitude towards local administration in order to seek business and promotional activities;
- organize and coordinate shop team activity;
- maximize sales through effective sales floor management;
- deal with special clients;
- ensure customer expectations are exceeded in terms of service standards and product knowledge in order to grow the customer base;
- ensure supply chain management;
- ensure stock administration (stock transfer);
- responsible for stock inventory;
- cash management flow control.

Reporting:
- sales reports, market reports, activity reports, performance reports (for shop and for each team member).
Management :
- develop and manage the performance of the shop team to achieve its full potential whilst following Orange Shop policies and procedures;
- set objectives of the team according to the company strategy and assures their achievement;
- appraise the team's results;
- analyze team members performance (quantitative and qualitative) in order to offer best quality to clients; propose new solutions to improve performance;
- set SMART objectives and regularly check the results, including the corresponding indicators.

Developing subordinates skills:
- identify training and develop needs;
- appoint mentors and coaches for different employee's category (new entries, low performers, etc.)
- coach and develop the team members;
- design careers and succession plans including actions for their implementation.

background & qualifications:

- leadership;
- know how to build trust;
- pro-activity and innovation in customer relationship management;
- experience in managing a team of at least 1 year;
- used to analysis of trends, figures, sales results and finding appropriate soultions to increase sales results and engage others;
- University graduate;
- fluency in English & MS Office literate;
- driving license is a plus (some mobility may be necessary).

behavioral competencies:

- leadership 
- flexibility 
- team-work /collaboration 
- results oriented 
- initiative & pro-activity 
- influence & persuasion 
- communication skills 
- self-developer 
- ability to solve conflicts

work-based competencies:

- commercial acumen 
- presentation skills 
- constant customer-oriented attitude 
- organizational awareness 
- thoroughness
- planning and organizing