Network Call Entry Analyst

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Employer: ZTE Services Romania
Domain:
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • Updated at: 15.01.2018

    Requirements:

    - Bachelor degree / Students in their final year of bachelor's studies ( Telecom / IT - preferred ) ;
    - Knowledge in telecom technical domains;
    - Very good command of German and English;
    - Able to work independently and efficiently;
    - Ability to multi task with ease and professionalism;
    - Excellent written and verbal communication skills are required;
    - Self motivated, detail-oriented and organized;
    - Available to work in 24x7 shift rosters.

    Responsibility:

    - 24x7 real telephone support for field service professionals;
    - Perform sign-in, sign-out for field technicians and check remotely the equipment state;
    - Escalate incidents to other departments, when requested;
    - Perform remote interventions on equipment, if needed / requested;
    - Provide services fully compliant with the Working Level Agreements (WLA);
    - Provide support, including procedural documentation;
    - Provide ticket documentation and dispatching according to incident requirements;
    - Establish a good working relationship with customers and other professionals.