Help desk officer

Acest job nu mai este activ!

Vezi toate job-urile CONNECTIONS ROMANIA active.


Vezi toate job-urile Help desk officer active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: CONNECTIONS ROMANIA
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 09.08.2017
    Remote work: On-site
    Scurta descriere a companiei

    Connections Consult is a European innovative tech company, founded in 2005, in Bucharest. Over the past 10 years, the company re-invented several times, passed through different stages and gained robustness and maturity. Now, Connections is ready for new challenges.

    Connections offers businesses the possibility to improve and align with current digital trends, by using technology tools to boost their strategical KPI and adapt to global market challenges.

    Connections marks, in 2016, the first steps of regional expansion with opening offices in Belgrade, Serbia and Sofia, Bulgaria.

    Connections brings together RPA, Cognitive Computing and Artificial Intelligence to design, architecture and deliver best in-class digital business solutions.

    Connections has built up an integrated service model, based on market’s needs and internal competencies. Our service portfolio embeds Software Development, BPO & Automation and System Integration verticals.

    Cerinte

    - Clear and effective communication in English or German, both verbal and written is a requirement;
    - Calm and conclusive in high pressure situations when customers have critical support issues;
    - Willingness to improve technical and language skills;
    - Capable of working in a distributed team-based environment;
    - Strong knowledge of Microsoft based systems and IT hardware products;
    - Deep understanding of networking (OSI, TCP/IP models, routers, firewalls, virtual private network);
    - BSc in Computer Science or related discipline;

    Responsabilitati

    - Using broad and in-depth product knowledge, provide and facilitate the responsive delivery of technical solutions and information to major customers;
    - Provide solutions to complex problems that satisfy our German (mandatory) and English speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and high-demand support;
    - Build customer and partner dedication through customer orientation, responsiveness and accountability
    - Work in an international environment and collaborate with your team to provide high-level support;
    - You will communicate with the users directly by phone and/or email.

    Alte informatii

    You will have the opportunity to work among a young and ambitious team. We will prepare on-going In-depth training with the most updated products and technologies; Competitive salary package and accelerated career opportunities.

    Aplicand la acest anunt va exprimati acordul ca datele dvs. sa fie transmise si procesate de catre CONNECTIONS ROMANIA. Consultati Politica de procesare a datelor personale a CONNECTIONS ROMANIA >>

    Job-uri similare care te-ar putea interesa:

    Aplica fara CV
    Hybrid

    Aplica fara CV
    Hybrid

    BUCURESTI,

    Vezi job-uri similare (84)