Remote Technical Software Support Specialist

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  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 03.01.2017
    Scurta descriere a companiei

    We develop revolutionary products and services that leverage next generation technology.
    We build web, mobile and VR platforms powered by emerging technologies and experience design.


    - Providing remote technical software support for software products to clients in Europe and Middle East Africa
    - Resolve software related technical service requests
    - Provide Level 1 remote technical support for client's software products
    - Analyze problems/situations, understanding problem impact on client business
    - Perform software problem determination, problem source identification, and develop action plans to resolve software problems utilizing a range of tools, techniques, knowledge bases, and processes
    - Perform problem situation management and end-to-end problem ownership
    - Maintain positive client relationships even in severe and pressurized situations
    - Contribute to high client satisfaction by meeting contractual obligations and customer expectations
    - Engage next level of support where required and work together with global Level 1 and Level 2 Technical Support Teams


    - Basic MS Windows Sever and UNIX administrative knowledge (installation, create/modify users, manage system settings and services)
    - General IT administrative knowledge, basic notions and exposure to server architecture and operations (e.g. what is a cluster, load balancer, how to troubleshoot a user/sw error)
    - Basic understanding of programming and or scripting concepts, preferably from a Java environment perspective (e.g. what is a class, what is a method or property, how to inherit)
    - Basic Networking knowledge
    - Advanced / fluent English and at least one of the following: German, French
    - A combination of more of these languages or with other European languages is appreciated
    - Strong communication skills (oral and written)
    - Excellent problem solving skills; logically and analytically minded
    - Having the desire to tackle complex problems
    - Exceptional motivation to develop a deep technical career
    - Team collaboration
    - Ability to perform under pressure
    - Ability to multi-task
    - Willingness to learn
    - Willingness to travel
    Nice to have:
    - Tivoli Monitoring ( including the various agents)
    - Workload Scheduler
    - Tivoli Enterprise Management Server
    - Tivoli Enterprise Portal Server
    - Client Operating system knowledge (Windows 7,8,10 and / or Apple Mac)
    - Basic web application architecture and functionality knowledge (e.g. what is a web server, what is HTTP, how does a web browser communicate with an application server, etc.)
    - General Relational Database administration and SQL knowledge (e.g. how to use specific tools and create simple SQL commands)