Customer Service Representative with Italian&English Part time

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

Job skills required:

- Fluency in Italian and good command of English is a must
- Proactive in solving day to day issues
- Excellent communication, analytical and interpersonal skills
- Customer centricity
- Initiative and innovativeness
- Keen to take ownership
- Result oriented
- Team player
- Computer proficiency.

Responsibilities:

- You will be part of a team that handles inbound calls

- 95% of time is dedicated to speaking with customers
- Analyze information and develop solutions to meet the customer�s business and technical requirements
- Handle all incoming customer e-mails and telephone inquiries and requests in a timely and professional manner
- Participate in team huddles and required trainings

If you are considered for a part time role then you must know that the first month of employment should be on a full time basis (as you will go through classroom and on-the-job training).

What we offer:


Learning & development

�Training sessions provided by Company & Client
�Knowledge sharing initiatives
�Coaching sessions set by the Team Leader
Attractive work environment within a dynamic team
Motivating salary package based on personal achievements
Career development within a multinational company.