Service Management Analyst with French

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Angajator: Accenture
Domeniu:
  • Customer support - Client service
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 02.06.2017
    Remote work: On-site
    Scurta descriere a companiei

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Cerinte

    - University Graduate
    - Fluent English
    - Fluent French
    - 2+ years successful professional experience
    - Strong, demonstrable customer service experience
    - Ability to perform data analysis and to perform under tight schedules
    - Hands-on experience with standard office tools (Microsoft Word, Excel – macros a plus, PowerPoint)
    - Communication/ presentation skills
    - Analytical Thinking
    - Customer Service Orientation
    - Ability to interact with internal and external client
    - Manifest flexibility to meet client needs

    Responsabilitati

    - Produce Client reports and internal management reports (including Service Performance Report, Balanced Scorecard, Customer Satisfaction Survey, other various metrics)
    - Ensure all reports are accurate and posted to the established data
    - Coordinate the input of data into reporting tools
    - Collect the daily, weekly and monthly data required by the engagement for both service and operational performance reports
    - Extract data from databases as required utilizing the appropriate toolset
    - Promote continuous improvement opportunities to the processes used for service reporting
    - Create and maintain a good relationship with the dedicated client
    - Adapt to a stretched working schedule and report to various stakeholders

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