Cloud Services Customer Specialist with French

About PTC (NASDAQ: PTC)​

PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.

• Manage and execute a repeatable process for seamless transition from sales to sustainment using Cloud Services endorsement-by-construction process.
• Provide technical sales support to Cloud Services business develop managers on on-boarding process.
• Manage client onboarding process to ensure successful integration, strong customer adoption and renewal of services.
• Work with Professional Service organization to develop scope-of-work for consulting and configuration efforts.
• Manage partner and OEM engagements.
• Build relationships with key customer executives and departmental managers.
• Assist leadership with developing the managed services strategy and business model to identify expansion opportunities.
• Investigate and understand the internal business processes of client base to assist them with their solution strategy.
• Identify and cultivate new opportunities by making existing client base aware of new, emerging or existing technologies, demonstrate the value of these technologies and how they can affect positive results for the client
• Retention: Protect existing portfolio by ensuring client objectives continue to be met
• Coordinate internal resources to build strong partnerships and successful cross-department service delivery model.
• Act as the client POC for escalations, expansions, and all managed service needs.
Travel within assigned geographic territory required. This is an exciting time to join PTC as we are growing by leaps and bounds!

REQUIRED SKILLS AND EXPERIENCE

• An ideal candidate will be a proactive professional, with proven experience (2+years) in a Client interaction role and ability to perform with minimum supervision in multiple Cloud Services engagements.
• Good Project Management skills
• Very good English and French skills (both verbal and written)
• Candidates must possess good interpersonal and communication skills and adequate problem solving skills in order to successfully engage with internal and external stakeholders.
• Candidate must show leadership skills through willingness and ability to take on new tasks and responsibilities with limited prior training or preparation
• Education: Typically Bachelor or comparable degree required
• Good organizational management skills and well-developed interpersonal skills
• Ability to manage multiple parallel engagements and dealing with ambiguity
• Ability to work in a team environment, but also be self-directed, proactive, and action-oriented.
• Very good customer service skills and a drive for results

Why join us?
PTC is a great place to work. Our culture is one of excellence, innovation, empowerment, and caring about our customers, communities, and employees. We have built an action oriented culture of integrity and trust, creating a sense of team spirit at both the departmental and company-wide level. At PTC, we have great employees and know that they are critical to the company’s success.

PTC is present in Bucharest since 2008 and has a long term commitment for Romania.

The Core Values we live by to achieve our success are:

• Customer Success
• Excellence
• Innovation & Empowerment
• Integrity & Professionalism
• Social Responsibility through Shared Value
• Teamwork
• Winning

We are looking to add strong candidates that uphold the PTC Core Values and are eager to grow and develop their careers with us. If you share these values and enjoy a work environment that is fast paced, hands on, and results oriented, then PTC is the place for you.




More about PTC:

PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including:

• Great opportunities for career development
• Employee training development
• Working with cutting edge technologies
• Project based travel opportunities worldwide if the role requires
• Top office facilities and easily accessible location
• Private health insurance; medical hospitalization
• Private pension plan; Life insurance
• Meal tickets
• Very advantageous gym membership
• Vacations days based on seniority
• Employee Referral Program