Quality Controller with DUTCH and ENGLISH

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

Your skills
- Excellent command of Dutch
- Good command of English
- Very good communication and listening skills
- Good computer literacy
- Attention to detail and accuracy

Your profile
- Autonomy, tact and the ability to work directly with international clients
- Team spirit
- Customer focus and client-oriented approach
- Adaptability, initiative, high attention to detail and proactive attitude
- Aptitude for learning new things and bringing value to the team
- Capacity to keep calm in high-pressure situations
- Previous call center experience is a must

Your tasks as a Quality Controller

- follow-up the quality of the work of agents, using the tools defined for the project (quality evaluations/analysis)
- provide feedback to each agent regarding the quality of his/hers work, provide global feedback to the team
- communicate to the team the new work procedures when necessary (by using the projects intranets and by organising reunions with the team).
- consolidate the quality reports and alert the Quality and Training Manager and the team management on any issue discovered
- communicate with the client regarding the quality indicator
- participate in the training process when designated as trainer

What we offer

Stable job - we offer permanent labor contracts
International career - we offer regular training and international career opportunities
Multilingual exposure - we serve international clients daily – join us and improve your spoken and written language skills with native speakers
Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!