IT Helpdesk Officer

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

-Outstanding organization and communication skills;
-Proven experience with Windows OS - workstation;
-Proven experience with Microsoft Office suite;
-Basic networking skills (i.e.: Internet connectivity, VPN, wireless connections);
-Basic PC Hardware configuration and diagnostic;
-Computer peripherals: printers, scanners, TVs, projectors etc.;
-Strong internal customer orientation;
-Excellent oral and written communication and analytical skills.

Nice to have:

-Experience with security systems such as Antivirus and firewalls (Workstation level);
-Previous experience with a ticketing system;
-Studies: Computer Science, Electronics or similar;
-Linux or Mac OS X workstation experience.

-Handles requests from internal clients and / or escalate to appropriate teams;
-Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance;
-Creates and manages Active Directory users and groups according to internal procedures or requests received from internal clients;
-Insures a safe and friendly workstation environment for the company users;
-Offers first level of support for the company’s internal applications (i.e. JIRA, TestRail, CRM, etc.);
-Acquires, configures and distributes new equipment according to requests received from internal clients (i.e. laptops, phones, headphones, etc.);
-Creates a customer-centric culture for all areas of responsibility and the IT department as a whole.

Perks & Benefits:

-We offer trainings and certifications;
-We provide a daily catered lunch (classic & raw-vegan);
-We offer private healthcare;
-We hold team building activities and office parties throughout the year;
-We have massage at work,
-An ever-growing, library (online & offline),
-A flexible schedule,
-A fun entertainment corner,
-And our very own gym.