Disputes Officer with Portuguese (part time or full time)

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Angajator: Accenture
Domeniu:
  • Contabilitate Finante
  • Customer support - Client service
  • Transporturi
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 10.08.2018
    Remote work: On-site
    Scurta descriere a companiei

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Cerinte

    • Written and spoken ability to communicate in Portuguese for client interaction (C1);
    • Good English (B2);
    • 0-2 years relevant experience (depending on the position’s career level);
    • Experience with accounting systems, cash applications, customer service, SAP would be a plus;
    • Competent Microsoft Office user: Excel, Word and Power Point;
    • Ability to solve urgent matters and work under pressure;
    • Ability to prioritize and schedule workload;
    • Reliable, active approach striving for process improvement;
    • Responsibility, accuracy;
    • Team player.

    Responsabilitati

    • Record /upload disputes from various channels and assign the correct dispute code from the standard set of codes;
    • Capture additional information (from dispute originator or third party) and/or detailed problem explanation and register in the system;
    • Stop invoice from further being produced (if applicable) by flagging this in the system;
    • Contact relevant stakeholder if required (by phone/ email/ fax if external, or by workflow if internal) in dependent on the dispute resolution procedure;
    • Investigate dispute, verify corrective steps and share the solution proposal with relevant stakeholders;
    • Take actions regarding the shared solution with stakeholders, record solution details in the system and close the dispute;
    • Analyze dispute root source and cause by downloading and assessing invoice dispute management reports from the system;
    • Identify problems and summarize possible corrective actions;
    • Communicate root causes that come from a local department to local F&A and Local Dispute Coordinator;
    • Support the Invoice to Cash process manager and Payment allocation Team Leader in achieving the process objectives;
    • Deliver service in line with agreed controls and procedures;
    • Strive for high levels of customer service.

    We offer relocation bonus for the international new joiners.

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