HR Contact Center with Polish and English

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Employer: I.FUTURE
Domain:
  • Customer Support - Client Service
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.06.2017
    Remote work: On-site
    Short company description

    IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.

    The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.

    Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.

    Requirements

    - At least 1 year of experience in a contact center environment or queue management;
    - Fluency in English and Polish;
    - Experience with MS Office tools and data manipulation tools, Excel or other database etc;
    - HR Administration – high quality and accurate administration of HR services and processes, as appropriate to the role and customer need; understands the employment cycles, related documentation and data management;
    - Customer Service - delivers service in role with the customer at the heart. Identifies continuous opportunities to deliver a high quality and professional output;
    - Demonstrates excellent verbal and written communications across different audiences and channels;

    Responsibilities

    - Provides generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of contact for the employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available;
    - Is responsible for processing HR administration activities using the reference materials available across a range of specialisms, supporting direct customer facing queries;
    - Collects and verifies supporting documentation from employees and line managers in order to initiate / complete HR transactions;
    - Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties;
    - Executes administrative and transactional processes across the scope of service provided, using online tools, systems and applications;
    - Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers;

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