HR Contact Center with Polish and English

Employer: I.FUTURE
  • Customer Support - Client Service
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 27.04.2017
    Short company description

    I FUTURE belongs to a Group of companies with multinational presence across various parts of the globe.
    Our goal is developing individuals by building a strong foundation towards their employable future, supporting both personal and corporate goals.


    - At least 1 year of experience in a contact center environment or queue management;
    - Fluency in English and Polish;
    - Experience with MS Office tools and data manipulation tools, Excel or other database etc;
    - HR Administration – high quality and accurate administration of HR services and processes, as appropriate to the role and customer need; understands the employment cycles, related documentation and data management;
    - Customer Service - delivers service in role with the customer at the heart. Identifies continuous opportunities to deliver a high quality and professional output;
    - Demonstrates excellent verbal and written communications across different audiences and channels;


    - Provides generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of contact for the employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available;
    - Is responsible for processing HR administration activities using the reference materials available across a range of specialisms, supporting direct customer facing queries;
    - Collects and verifies supporting documentation from employees and line managers in order to initiate / complete HR transactions;
    - Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties;
    - Executes administrative and transactional processes across the scope of service provided, using online tools, systems and applications;
    - Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers;