Customer Care Advisor with Spanish

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Angajator: Vodafone Intelligent Solutions (_VOIS)
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 24.08.2017
    Remote work: On-site
    Scurta descriere a companiei

    _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

    Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

    _VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

    Cerinte

    With these skills you are a great candidate:
    - Fluent Spanish (A2-C2)
    - Intermediate English (B2)
    - Solid aptitudes of verbal communication
    - MS Office knowledge
    - Availability to work in shifts, including night shifts
    - Self-evaluation abilities and proactive management of self-development and performance

    And it would be nice to have experience in one or more of these technologies/fields:
    - Experience in a multinational company
    - Experience in a call-centre or customer facing position
    - Solid aptitudes of verbal communication

    Responsabilitati

    With these activities you will have a great impact on our business:
    - Acts as first line support between customer and offers technical support on matters like: Bill Explanation, Bill understanding and accumulated costs; Payments; Adding and removing extra services; SIM activation/restriction + PUK Support; Network Unlock Codes; Support network coverage; Proactive sales (Next Best Activity)
    - Identifies secondary needs, is proactive on each situation encountered on each account to add a plus value to each and every customer
    - Manages each complaint accordingly;
    - Ensures that the customer gave approval for all actions taken on his account;
    - Maintains on the whole duration of the calls a polite approach, with professionalism and has an open mind-set for support
    - Offers the best solutions for each type of call;

    Alte informatii

    Sounds like the perfect job? We’ve got even more to offer:
    - Medical and dental services
    - Life insurance
    - Dedicated employee phone subscription
    - Special discounts for gyms and retailers
    - Annual Company Bonus
    - Ongoing Education — we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
    - You get to work with tried and trusted web-technology
    - Getting in on the ground floor of an technology changing company
    - Flexible Vacation — Take time off when you need it, we trust you


    We’re at our best when you’re at yours
    Vodafone
    Power to you

    ***NOTE:
    We thank all those who apply; however, only those selected for further consideration in the selection process will be contacted.
    We are welcoming all applications from the persons who have the legal right to work in Romania.

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