Business Support Systems Analyst (BSS L2) with German

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Angajator: Vodafone Shared Services Romania
Domeniu:
  • Customer support - Client service
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 03.08.2016
    Scurta descriere a companiei

    Technology is a playground for ideas!
    Vodafone Shared Services Romania is the place to make them come to life.
    If you want to invest more in a career rather than just a job,
    Meet us, Join us, Grow with us!

    We stay hungry and true to our core values by recruiting people who are fun, passionate, open, and question everything.
    Reflect on what your motivation is to come on board! We’re eager to hear your story.

    We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course.

    Cerinte

    We’re looking for someone who - Requirements:
    Speaks German at an advanced level and English at medium level;
    Strong reporting and analysis skills.
    Customer service oriented.
    Overview of support and maintenance
    Should have good analytical & troubleshooting skills
    Should have good verbal and written communication skills
    System analysis skills for IT troubleshooting
    Conscientiousness and high accuracy in work
    Service orientation
    Flexible attitude and can do attitude

    Familiar with and can explain the below concepts. Prior work experience is desirable.
    • Operating Systems Knowledge
    • Has used an IT Service Management tool (BMC Remedy or similar)
    • Know How business support

    Responsabilitati

    What will you do - Key Responsibilities
    Takes internal customer calls
    Receives incidents and problems via phone, email or ticket-system regarding all supported applications (more than 80 different systems in portfolio) with the aim of providing direct resolution to the customer or the functional escalation to the responsible 2nd level teams
    Assessing the business impact (define ticket severity) and driving incident resolution process (ticket ownership)
    Ensures service level agreements’ fulfilment
    Permanent optimization activities, maintenance and enhancements for own support tools are part of the role