Technical Support Engineer with French/german

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Employer: Wipro Digital Operations and Platforms
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 01.09.2016
    Short company description

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Requirements

    Fluency in English and French/German
    Diploma / Degree holder or pursuing Bachelor Degree Courses
    Knowledge and experience with Microsoft Windows 7 & 8
    Knowledge or experience with other Messaging Clients (POP3/IMAP/SMTP) is preferable
    1 year of technical support experience in a call center or service desk will be an advantage
    Strong analytical and trouble shooting skills
    High level of self-motivation with a strong desire to solve problems
    Excellent demonstrated customer service skills
    Ability to collaborate technically with other groups
    Effective learning skills
    Typing skills
    Professionalism, a pleasant and positive attitude
    Open to working in day shifts � EMEA Business Hours (9AM � 8PM)

    Responsibilities

    Represent the client and communicate with customers via telephone or email with regards to finding technical solutions
    Facilitating resolution of complex technical issues in all areas of assigned products by collecting the necessary documentation or recreating issue in house
    Responsible for documenting the cases and keeping the customer updated on the status of issue
    Contributing articles to the technical support knowledgebase
    Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues
    Collaborate with Subject Matter Experts and Escalation Resources when appropriate
    Responsible for documenting the cases and keeping the customer updated on the status of issue

    Other info

    Benefits:
    Opportunity to work in a young and dynamic environment
    Opportunities to grow in the organization
    Attractive benefits package (Meal tickets, Health Insurance, Life Insurance)
    Opportunity to develop and learn constantly
    Access to internal trainings (career / individual)
    Intensive in-house training for Cloud Products and Customer Care