User Support Consultant (FRENCH) - Bucharest

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Angajator: Stefanini Romania
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 31.10.2019
    Scurta descriere a companiei

    Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.


    - French - advanced level and English knowledge - at least medium level;
    - Motivation for learning new information;
    - Ready to acquire new skills (communication skills, technical skills etc.);
    - A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
    - Willingness to help people in having continuity in their computer-based activity;
    - Previous successful customer service experience is considered an advantage;
    - Strong written and oral communication skills;
    - Able to communicate problems/issues to customers in a non-technical manner.


    - Analyzing support requests sent by the customer through calls, emails, web submit;
    - Ensuring follow-up of all issues; documenting and fill in ticketing system appropriately;
    - Escalating problems according to procedures, to the client’s helpdesk or to the second level of support;
    - Examining all problems; evaluating complexity, impact and priority;
    - Giving required support, efficiently and effectively and in accordance with priority, impact and SLA;
    - Making decision regarding open tickets, giving feedback on cause of and solution to the problem;
    - Working in close collaboration with colleagues to ensure that service delivery to the customer is of highest quality;
    - Reporting on progress, issues and problems to the supervisor; giving suggestions to optimise service;
    - Study and participate in activities to improve knowledge of project‘s specific software and/or products;
    - Working in accordance with company's quality standards, procedures and work instructions.

    Alte informatii

    - Operating 7 days a week, we run a variety of shifts, with flexibility to suit everyone.
    - You will be awarded for your success with:
    Attractive salary package;
    Contract for unlimited period of time;
    27 days Annual Vacation;
    Massage sessions;
    Relaxation room (foosball table, ping pong, board games);
    IT and Soft skills trainings provided by our specialists;
    Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
    Friendly, fun and young team.