Customer Support Specialist

This job is no longer active!

View all jobs Playtika active


View all jobs Customer Support Specialist active on Hipo.ro

View all jobs Customer Support - Client Service active on Hipo.ro

View all jobs Internet - eCommerce active on Hipo.ro

View all jobs IT Software active on Hipo.ro


Employer: Playtika
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 13.02.2017
    Remote work: On-site
    Short company description

    Since 2010, Playtika has been a pioneer in the games industry. We were among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms. We were also one of the originators of live game operations, offering users personalized, daily game experiences with new events and exciting new features 365 days a year.

    Requirements

    Do you have what it takes?
    English proficiency both spoken and written;
    Good time management skills to enable prioritization of workload;
    Strong computer skills, the ability to operate multiple applications and platforms simultaneously;
    Analytical thinking and multitasking skills;
    Strong problem solving/troubleshooting skills;
    Proactive and creative with the drive to improve and continuously learn;
    Excellent interpersonal skills and a strong team player;
    Customer oriented and empathetic;
    Availability to work in shifts;
    Previous work experience in customer service or technical support is desirable.

    Responsibilities

    Why are we here? :)
    To provide Customer Support for Social Media and Mobile gaming platforms.

    Want to know what you will be doing?
    You will be the point of contact between the company and its clients;
    Respond to the customers' requests and present comprehensive information regarding the products and services offered by the company;
    Troubleshooting and resolving technical difficulties; when required, escalate to the proper department;
    Working in morning, day and night shifts;
    Assure customer retention and actively manage complaints;
    Contributing to the team results by accomplishing the given common tasks.

    Other info

    We rise to the challenge:
    • Premium and fun work environment in central Bucharest (we have 2 game rooms and we are not afraid to use them!)
    • Positive environment and happy people (the training sessions, parties, cookies & other stuff are helping - for sure!)
    • Snacks and refreshments permanently at the employee’s disposal.
    • Meal vouchers
    • Healthcare package.
    • Work for an international company that is constantly growing, so you will grow with us.
    • Contact, collaboration and exchange of knowledge with the best professionals of the industry, working in our offices around the world.

    Job-uri similare care te-ar putea interesa:

    Aplica fara CV
    3000 - 4000 RON NET / luna
    BUCURESTI,

    Aplica fara CV
    BUCURESTI,

    BUCURESTI,

    Vezi job-uri similare (691)