Helpdesk Support Specialist (German language)

Huawei is a global leader of ICT solutions, whose vision is to enrich life through communication.
Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers.
Among our customers are 45 of the world's top 50 telecom operators and one third of the world’s population uses Huawei technologies. Huawei is active in more than 170 countries and has over 150,000 employees of which more than 70,000 are engaged in research and development (R&D).

We are diverse, and we embrace it. With us you have the opportunity to work in a dynamic, multinational environment with more than 150 nationalities worldwide. We seek and reward talent.

Join us for Building a Better Connected World!

Excellent Customer Service Skills
Professional Phone Manner
Excellent written communication and documentations skills

Receive customer's fault requests by email/ web / phone on different telecom equipment, create a trouble ticket using a ticketing interface and dispatch it according to internal procedures to the appropriate engineers.

Responsibilities:
Provide quality customer service on every call/ email.
Communicate clearly and effectively with participants.
Promote good listening skills.
Recognizing and managing assertive customers
Perform surveys

Foreign language skills: German (advanced) English (advanced)

Moderate computer skills, PC & Internet
Knowledge of Microsoft Windows
Knowledge of Microsoft Word
Excellent Customer Service Skills
Professional Phone Manner
Excellent written communication and documentations skills