Team Leader - Claims Management with German

Allianz Partners is part of Allianz SE and is represented by three different Allianz operating entities: Allianz Global Assistance (AGA), Allianz Global Automotive and Allianz Worldwide Care. Allianz Global Assistance is the world leader in travel insurance and assistance services. Allianz Global Automotive offers a diversity of extended warranty solutions for car manufacturer companies around the globe and Allianz Worldwide Care provides a global solution for world class international health insurances and services.

Previous experience:
• At least 1-3 years of professional experience in a similar position, preferably >3 years of experience
• Proven leadership experience
• Ideally knowledge of insurance business, preferably in claims management

Duties and Responsibilities (not exclusively but the following):
• Management responsibilities (50% of time)

• Quality Assurance and responsibility for Target Delivery of the team (meeting qualitative and quantitative targets)
• Continuous performance monitoring and corrective support for team members
• Coach team members in order to deliver and maintain high results
• Support with planning and forecasting necessary capacities
• Continuous development/improvement of operational processes
• Delivering of reporting in line with deadlines
• Setting up new reporting when requested
• Participation/lead of local/international Projects
• Key Account of internal/external international clients for all operational related topics
• Follow instructions of the management of the company

• Professional handling of claims cases (50% of time)
• Perform full scope of claims management activities
• Support Quality Maintenance Actions through payment validation and feedback
• Follow instructions of management of the company