Backoffice Specialist

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Employer: Oracle
  • Administration - Political Sciences
  • Others
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 27.11.2016
    Short company description

    With more than 420,000 customers—including 100 of the Fortune 100— and with deployments across a wide variety of industries in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. And Oracle's 130,000 global employees - including more than 35,000 developers and engineers - are critical to that success.

    At Oracle Romania, we work pro-actively with customers and partners to maximize the capabilities of their Oracle solutions via e-business and information flow.
    Our employees are entrepreneurial, but also team players, which means it's easy to strike up great friendships in a truly multicultural environment (employees interacting with 28 countries all over the world in 20 languages).

    Innovative? Ambitious? Inspired? There has never been a better time to join us!

    We recruit the most talented graduates in IT, business, communications or foreign languages. Explore our opportunities and submit your resume.


    Fluency in English is a must.
    Bachelor degree or currently in college.
    Good written and verbal communication skills.
    Organized and very detail oriented.
    Good computer skills (e.g. MS Word, Excel, Adobe, PowerPoint and Oracle Applications).
    Flexibility in work schedule, including availability during evenings, weekends and major holidays.
    Team player.
    Ability to prioritize a busy workload.
    Deliver results oriented.


    (a) Responsible with printing&distribution of invoices via post/e-mail.
    (b) Handles collections campaigns to customers via post/e-mail. Process all requests received from Collections, Credit and Cash Allocation departments in area of responsibility in an accurate and timely manner and according to Oracle policies and processes.
    (c) Use all appropriate communication channels to communicate with internal customers including Sales, Collections and other departments in order to solve all received requests.
    (d) Is responsible for data accuracy in customers accounts by updating customer data information.
    (e) Escalates timely all problems that may impact department objectives to team supervisor.
    (f) Is aware, understands and applies department policies, procedures and processes and proposes improvements that will increase department results and efficiency.
    (g) Is responsible for providing accurate and timely information regarding the activities in area of responsibility.
    (h) Ensures adherence to Sarbannes-Oxley & other guidelines, and supports internal and external audits.