Service Solution Designer

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Angajator: Vodafone Intelligent Solutions (_VOIS)
Domeniu:
  • Altele
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: peste 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 01.07.2016
    Remote work: On-site
    Scurta descriere a companiei

    _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

    Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

    _VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

    Cerinte

    With these skills you are a great candidate:

    • Experience in Transition Management/ Project Management within a Telecommunications environment and preferably of operational profile
    • Direct experience in delivering operations and implementing international standards and best practises, preferably in telecommunications industry
    • OSS (Operations Support System) and/or BSS (Business Support System) experience.
    • Expertise in ITIL
    • Demonstrable experience on managing customer services or operational service organization within the Telecoms; operational processes & systems (Sell, Build, Run)
    • Education: University degree (Software Engineering, Computer Science or Telecommunications – would be nice)
    • English (B2 or above).


    And it would be nice to have experience in one or more of these technologies/fields:

    • Additional expertise in eTOM and 6σ (or similar) will be appreciated
    • Certification in PMP/Prince2/ ITIL/ Service Management will be considered an advantage
    • Experience in translating of the requirements created by functional analysts and creation of Solution Architecture

    Responsabilitati

    Your day to day:

    • Prepare and own service design and operating model for all deliveries, service costing and associated Business Case for review and approval
    • Continuously review existing service designs and initiate change based on customer landscape
    • Key focus will be to design, build, assure cost-to-serve standards and implement services operating models based on continuous improvement and right sourcing at worldwide level.
    • Cooperate with and coordinate different departments and get necessary support for the definition of service solution proposals.
    • Key participation on the selection of suppliers to deliver services: define requirements, select supplier, and participate in contract negotiation.
    • Manage small to medium scale service delivery for centrally provided/supported business products


    Sounds like the perfect job? We’ve got even more to offer:

    • Work from Home – You can get to work remotely from anywhere you choose!
    • Medical and dental services
    • Life insurance
    • Dedicated employee phone subscription
    • Special discounts for gyms and retailers
    • Annual Company Bonus
    • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
    • You get to work with tried and trusted web-technology
    • Getting in on the ground floor of an technology changing company

    We’re at our best when you’re at yours

    Vodafone
    Power to you


    ***NOTE: We thank all those who apply; however, only those selected for further consideration in the selection process will be contacted.

    We are welcoming all applications from the persons who have the legal right to work in Romania.

    Alte informatii

    To apply for this position, please use the following URL:
    https://ars2.equest.com/?response_id=6b6af5877859d522dfdaa6d24b698361

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