Order Management Admin_GT

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Employer: Honeywell
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 15.06.2016
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.


    The Global Tracking Order Management team is looking for a new member!


    • Minimum 2 Years’ experience in an Order Management and Customer Service environment
    • Experience in communications with customer and internal personnel at all levels;
    • Excellent Verbal and Written English language skills
    • Good interpersonal skills with a confident professional telephone manner and strong communication skills are essential;
    • Previous reporting experience;
    • Strong work ethic, integrity, accountability, honesty and positive attitude.

    • Strong communication and interpersonal skills;
    • Proven Customer focus;
    • Experience and strong working knowledge of SAP in an Order Management field highly preferred;
    • Ability to work under pressure and adhere to the requirements of month and quarter end deadlines;
    • Strong organizational, multi-tasking, and analytical skills;
    • Proven ability to work independently with minimal supervision, and as a team member;
    • Ability to be flexible and work in a problem-solving environment;
    • Demonstrated ability to interface and gain cooperation with Customers, sales people, and members of Inter-functional departments;
    • Ability to adapt to change easily;
    • Ability to meet very specific deadlines;
    • Strong working experience and knowledge of computer project, data processing tools, Microsoft Office packages;

    • English- mandatory
    • Portuguese- beneficial


    In this role, your responsibilities will include:

    • Act as primary point of contact to accept product, project and service orders (including contracts, order amendments and internal orders) from customers via phone, fax, EDI and email;
    • Responsible for timely acknowledgement of customer orders and regular, pro-active on-going communication with the customer on order status and updates.
    • Manage all required paperwork and documentation associated with customer and internal orders
    • Answer customer inquiries and effectively communicate HON’s processes and procedures for clear understanding;
    • Build relationships with Sales Team members and all customer contacts by proactively communicating order status and issue status and resolution and adapting approach;
    • Build relationships with key internal contacts including, but not limited to, Finance, Supply Chain management, Customer service and manufacturing contacts;
    • Produce daily and weekly reports for management review of open orders, backlog, new orders, pertinent order issues
    • Process customer material return requests according to standard procedures;
    • Perform the Logistics transactions within the Order Management cycle in the business system (currently SAP)
    • Generate billing for goods and services
    • Create Credit memo’s in the business system and monitor progress to approval and issuance to customer
    • Review order requests against defined set of requirements to determine compliance – this includes sell/ship/bill authority, validity of requested pricing and financial terms, delivery terms and material availability;
    • Accurately enter orders into SAP system for fulfillment within a specified timeframe from receipt;
    • Consistently monitor pending and open order requests to follow-up and resolve issues with inter-functional departments such as finance, pricing, schedulers, Supply Chain & Logistics, procurement buyers and sales teams;
    • Initiate escalation process for problem resolution or short turnaround timeframe requests;
    • Escalate issues which cannot be resolved within standard timelines;
    • Act as liaison to Configuration Management team to identify materials which need to be added or changed in SAP and the Price List;
    • Manage the transportation of dangerous goods and keep up to date with legislation and regulation on this topic
    • Maintain and update in SAP the Price List as defined by Product Marketing
    • Attend department training for continued learning and personal development;
    • Any other ad hoc requests

    Other info

    Only suitable candidates will be contacted.