EMEA Backline Product Support Specialist
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Leading Provider of High-End Software Development Services
Luxoft Holding, Inc. (NYSE:LXFT US) is a leading provider of software development services and innovative IT solutions to a global client base consisting primarily of large multinational corporations.
Luxoft builds long-lasting partnerships with more than 130 clients by providing seasoned business and technology professionals, software imagineers, who deliver high-quality, innovative technology solutions that fit the client’s needs.
The Company develops its solutions and delivers its services from 24 dedicated delivery centers worldwide. It has over 9,500 employees across 27 offices in 15 countries in North America, Mexico, Western and Eastern Europe, Asia Pacific, and South Africa. Luxoft is incorporated in Tortola, British Virgin Islands, has its operating headquarters office in Zug, Switzerland and is listed on the New York Stock Exchange.
With 1400 employees on board, Luxoft Romania works on delivering high quality product engineering and application development services. Luxoft Romania focuses on three main technology verticals: Automotive, Financial and Telecom.
Working at Luxoft
Luxoft’s renowned reputation and corporate culture, in addition to the abundance of talent in the regions where the company operates, all enhances Luxoft’s ability to attract and retain some of the most proactive and experienced IT professionals in the industry.
Luxoft offers candidates the opportunity to work in niche areas, to fully participate in the development of products marketed directly from its own laboratories, and to be exposed to international projects from top industries.
For more information, please visit: http://www.luxoft.com.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Candidates must have minimum 3 years related customer support experience.
An established expertise in some of the following protocols and their extensions, but not limited to: TCP/IP, OSPF, BGP, VPLS, LDP, RSVP, IS-IS, RIP, MPLS, Multi-protocol BGP, IPv4/IPv6 for all protocols, IGMP, PPP, DHCP.
Good understanding of some of following networking concepts : Ethernet, VoIP, PIM, VLAN, QoS, Triple Play, ATM, DSL
Good understanding or working experience with network equipment, such as switches, routers, DSLAMs
Programming experience with at least one of the following languages: TCL, C++, Java or Perl
Customer oriented, ability to work with customers in a professional manner
Formal training and certification in networking concepts such as Cisco or Spirent certification a plus
Experience using Spirent Communications test equipment a plus
Must be able to work in a fast paced environment and effectively manage multiple priorities
Fluent written and excellent verbal English skills are required
Ability to read, analyze, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations
Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company
JOB COMPLEXITY / SUPERVISION:
Diverse problem solving requires evaluating best practices - both for high customer satisfaction and higher process efficiency within team.
Decision making within generally defined practices and policies in selecting methods and techniques to obtain solutions
Ability to work with little supervision on routine daily workload and projects, setting action plans and timelines independently, with communication on progress to management as required.
EDUCATION / EXPERIENCE:
Bachelor's degree in telecommunications, engineering or computer science; or equivalent years related experience; or equivalent combination of education and experience.
Spirent TestCenter is an end-to-end testing solution that delivers high performance with deterministic answers. Service providers, NEMs and enterprises use it to test, measure and validate their networks and deploy services with confidence—from traditional performance testing to the rigorous analysis of Virtualization, Cloud Computing, Mobile Backhaul, and High Speed Ethernet.
- Perfect for next-generation network and infrastructure testing
- Supports a broad array of network emulated protocols
- Offers a unified platform with unparalleled benefits
- Protects test equipment ROI by evolving with your needs
- Improves efficiency by automating repetitive tasks to expand test coverage
- Reduces test time and cost with real-time answers and not just results
- Emulates complex network topologies and traffic conditions
- Helps quickly identify problem areas with intelligent results
The application is part of portfolio of networking testing products. It operates at Layer 2 and 3 of the OSI layer and it consists of 2 components:
- dedicated hardware
As member of our Support Services team provide customers and end users with product and technical support by performing the following duties:
Respond incoming Service Requests from customers, Sales Engineers and Sales team via telephone, online networks and email.
Diagnose, troubleshoot and debug Spirent and third party computer networking equipment.
Communicate with Engineers and Product Managers regarding, bugs and follows-up to make sure fixes are received and tested.
Advises management on product development issues arising from product problems identified through technical support calls with customers.
Handles customer problems that appear to arise from the use of the product.
Completes and maintains records of customer issues, product defect, etc, using Spirent's CRM tools (Siebel).
Occasional on-site training and support for Spirent customers
Other duties as assigned / required
What we offer:
• An interesting job in one of the largest IT companies;
• Challenging & professional work environment within an international team;
• Competitive salary and opportunities for professional development;
• Various in house training & webinars;
• Internal programs for professional development – mobility within the company’s projects;
• Wellness & Sport Center Discounts;
• Health Management Program;
• Sport Competitions, Social Activities and Community Projects;
• Relocation Package;
• Flexible Working Time.