EMEA Backline Product Support Specialist
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Angajator: | Luxoft Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 05.01.2017 |
Remote work: | On-site |
About Luxoft
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 23 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
Luxoft Romania has been established since 2001. We currently have approximately 2500 employees working from different locations in the country.
REQUIREMENTS:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Candidates must have minimum 3 years related customer support experience.
QUALIFICATIONS:
An established expertise in some of the following protocols and their extensions, but not limited to: TCP/IP, OSPF, BGP, VPLS, LDP, RSVP, IS-IS, RIP, MPLS, Multi-protocol BGP, IPv4/IPv6 for all protocols, IGMP, PPP, DHCP.
Good understanding of some of following networking concepts : Ethernet, VoIP, PIM, VLAN, QoS, Triple Play, ATM, DSL
Good understanding or working experience with network equipment, such as switches, routers, DSLAMs
Programming experience with at least one of the following languages: TCL, C++, Java or Perl
Customer oriented, ability to work with customers in a professional manner
Formal training and certification in networking concepts such as Cisco or Spirent certification a plus
Experience using Spirent Communications test equipment a plus
Must be able to work in a fast paced environment and effectively manage multiple priorities
LANGUAGE SKILLS:
Fluent written and excellent verbal English skills are required
Ability to read, analyze, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations
Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company
JOB COMPLEXITY / SUPERVISION:
Diverse problem solving requires evaluating best practices - both for high customer satisfaction and higher process efficiency within team.
Decision making within generally defined practices and policies in selecting methods and techniques to obtain solutions
Ability to work with little supervision on routine daily workload and projects, setting action plans and timelines independently, with communication on progress to management as required.
EDUCATION / EXPERIENCE:
Bachelor's degree in telecommunications, engineering or computer science; or equivalent years related experience; or equivalent combination of education and experience.
Project Description:
Spirent TestCenter is an end-to-end testing solution that delivers high performance with deterministic answers. Service providers, NEMs and enterprises use it to test, measure and validate their networks and deploy services with confidence—from traditional performance testing to the rigorous analysis of Virtualization, Cloud Computing, Mobile Backhaul, and High Speed Ethernet.
Key Features
- Perfect for next-generation network and infrastructure testing
- Supports a broad array of network emulated protocols
- Offers a unified platform with unparalleled benefits
- Protects test equipment ROI by evolving with your needs
- Improves efficiency by automating repetitive tasks to expand test coverage
- Reduces test time and cost with real-time answers and not just results
- Emulates complex network topologies and traffic conditions
- Helps quickly identify problem areas with intelligent results
The application is part of portfolio of networking testing products. It operates at Layer 2 and 3 of the OSI layer and it consists of 2 components:
- software
--GUI
--TCL API
- dedicated hardware
Responsibilities:
As member of our Support Services team provide customers and end users with product and technical support by performing the following duties:
Respond incoming Service Requests from customers, Sales Engineers and Sales team via telephone, online networks and email.
Diagnose, troubleshoot and debug Spirent and third party computer networking equipment.
Communicate with Engineers and Product Managers regarding, bugs and follows-up to make sure fixes are received and tested.
Advises management on product development issues arising from product problems identified through technical support calls with customers.
Handles customer problems that appear to arise from the use of the product.
Completes and maintains records of customer issues, product defect, etc, using Spirent's CRM tools (Siebel).
Occasional on-site training and support for Spirent customers
Other duties as assigned / required
What we offer:
• An interesting job in one of the largest IT companies;
• Challenging & professional work environment within an international team;
• Competitive salary and opportunities for professional development;
• Various in house training & webinars;
• Internal programs for professional development – mobility within the company’s projects;
• Wellness & Sport Center Discounts;
• Health Management Program;
• Sport Competitions, Social Activities and Community Projects;
• Relocation Package;
• Flexible Working Time.
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