Customer Support Specialist with English
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Activam de mai bine de 10 ani in domeniul serviciilor de Business Process Outsourcing, avand 2 sedii in Bucuresti si Valcea.
Gestionam proiecte in 7 limbi de circulatie internationala pentru companii de top ce activeaza in diferite industrii (pharma, retail, telecomunicatii, banking, IT, auto, etc.)
Advanced Windows knowledge.
Proficiency in English.
Customer oriented attitude.
Communication – sharing information.
Results and problem solving oriented.
Initiative and proactivity.
Your daily responsibilities:
Establish and maintain solid customer relationship.
Offer Technical Support service to the customers via phone and email in order to ensure the business objectives on a flexible schedule (6 or 8 hour shifts).
Approaches and solves requests arrived via dedicated support channels.
Shares technical information about the products with the other teams involved.
Acquires complete information in order to escalate complex issues to the upper tiers.
Assimilate and improve working procedures.
The position is based in Bucharest.
Challenging and smart environment.
Professional development – training on a regular base, continues technical knowledge improvement.
Attractive compensation based on your performance results.
Internal/ external promotion opportunities.