Analyste Social Media with Spanish

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Employer: WEBHELP Romania
Domain:
  • Customer Support - Client Service
  • Job type: part-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.10.2016
    Short company description

    Webhelp est un leader mondial de l’expérience client et de l’externalisation des processus métier (BPO) spécialisé dans les interactions entre les entreprises et leurs clients - pour une expérience client convaincante dans tous les canaux. Une partie du portefeuille d'externalisation de Webhelp est en outre des services dans les domaines du traitement des paiements, de la distribution et du marketing.

    Plus de 35 000 collaborateurs sur plus de 100 sites dans 28 pays travaillent à l'amélioration permanente des relations avec la clientèle en appliquant des concepts omnidirectionnels basés sur la technologie et aidant ainsi les clients à accroître durablement leurs résultats. Les marques comme Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors, Valentino
    font confiance à Webhelp depuis des années et à travers les frontières géographiques

    Basée à Paris, la société a augmenté son chiffre d'affaires de plus de 250% au cours des 4 dernières années, en investissant dans ses employés, dans l’environnement de travail et en développant ses capacités analytiques et opérationnelles pour proposer une solution transformationnelle d’outsourcing répondant aux défis d’un monde omni-canal. Depuis mars 2016, l'investisseur financier KKR détient une participation dans Webhelp.

    Pour de plus amples informations, consulter le site www.webhelp.com.

    Requirements

    Required profile:

    Spanish (verbal and written);
    Good English knowledge
    Customer oriented person;
    Excellent communication skills (active listening)
    Quick learner.
    Webhelp Romania is a growing company looking for new enthusiastic and communicative colleagues, who like working in teams.

    Responsibilities

    Responsibilities:

    • Targeting the needs of our clients as precisely as possible.
    • Collecting information in collaboration with our commercials.
    • Provides customer support by front-office activities about products and services.
    Since you will be in a constant contact with our clients, you will learn how to answer to their needs and to adapt to changes rapidly while keeping a positive attitude.
    We are going to work together in order to help you master the art of communication and of client relationship management in order to provide services of the highest quality.

    Other info

    Benefits:

    We are going to work together in order to help you master the art of communication and of client relationship management in order to provide services of the highest quality
    Integrate into our team to enrich your personal experience and learn to master communication tools while taking part in a great number of activities in Spanish.
    Joining our team is not only a career, but also a personal challenge. In order to help you, WEBHELP Romania offers flexible working hours, a pleasant working environment located in the city center and an ongoing investment in your training. Everything is done to offer you a real career development (100% of promotions come from within the company), attractive income with many bonuses (individual and monthly performance, sponsorship, grants, etc.) and a training course at Webhelp University.

    Company description:

    WEBHELP is a French group specialized in customer care management (social media, management of emails, letters, incoming and outgoing calls, instant messaging) with 35 000 employees working in 90 contact centers located in 26 countries: Romania, France, Morocco, Belgium, Algeria, UK, South Africa, Madagascar, Portugal, Holland, India, Switzerland, Italy, Austria, Germany, Poland, Czech , Suriname.
    WEBHELP Group continues to increase its teams, promoting a policy of customer and employee satisfaction. WEBHELP was ranked number one in the top 500 fastest growing companies in Europe by BusinessWeek.
    WEBHELP counts more than 2000 employees in Romania working in 6 contact centers located in Bucharest, Galati, Iasi and Ploiesti.