Client adviser with English

Angajator: WEBHELP Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 30.04.2017
    Scurta descriere a companiei

    DESCRIPTION DE L’ENTREPRISE :

    Leader des Outsourceurs en Europe, le groupe Webhelp est un opérateur international spécialisé dans la Gestion externalisée de la Relation Client qui a connu la plus forte croissance de son secteur entre 2002 et 2012.

    Le groupe réalise près d’1 milliard d'euros de chiffre d'affaires auprès de plus de 165 clients globaux. Au quotidien, 35 000 collaborateurs sont au contact des consommateurs dans 91 sites de production répartis dans 26 pays : France, Belgique, Roumanie, Portugal, Italie, Suisse, Autriche, Allemagne, Pologne, République Tchèque, Pays Bas, Maroc, Algérie, Royaume-Uni, Afrique du Sud, Madagascar, Inde, Suriname, Turquie, Grèce, Danemark, Finlande, Norvège, Suède.

    Webhelp est le 1er employeur francophone de Roumanie avec plus de 2000 collaborateurs sur ses six sites de Bucarest, Ploiesti, Iasi et Galati.

    Cerinte

    Required profile :

    Polish language (verbal and written proficiency);
    Customer oriented person;
    Excellent communication skills (active listening);
    Quick learner.

    Responsabilitati

    Responsibilities:

    - Provides customer support by email/back-office activities to provide information about products and services, to take or enter orders or to obtain details of complaints.
    - Offer customer support using different software applications.
    - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
    - Check to ensure that appropriate changes were made to resolve customers' problems.
    - Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

    Alte informatii

    Benefits:
     
    We are going to work together in order to help you master the art of communication and of client relationship management in order to provide services of the highest quality.
    Integrate into our team to enrich your personal experience and learn to master communication tools and take part in a great number of activities in English.

    Joining our team is not just a career, it is a personal challenge ! In order to help you, WEBHELP Romania offers flexible working hours, a pleasant working environment located in the city center and an ongoing investment in your training. Everything is done to offer you a real career development opportunity (90% of promotions come from within the company), attractive income with many bonuses (individual and monthly performance, sponsorship, grants, etc.) and a training course at Webhelp University.