Cloud and I&S Infrastructure Engineer

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Position Qualifications

Core Competences:
• Knowledge of Managed Service Telecom Operations Practice
• Presentation & Communication Skills
• Knowledge sharing
• Problem Solving and strategic thinking
• Ericsson Knowledge
• Language Skills
• Delivering Results & Meeting Customer Expectations
• Working with People
• Creating & Innovating
• Applying Expertise and Technology

Minimum Qualifications & Experience Requirements:
• Understanding of 2G-3G telecom networks, network elements and telecom services
• Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience
• 1 year experience in a Telecom Environment or at least 1 year work experience in a relevant field (computer programming, IT helpdesk support)
• 1 year hands-on experience in administrator experience in UNIX operating systems (Solaris 8/9/10, HP/UX v11i2, SUSE Linux Enterprise 10, Red Hat Enterprise Linux 4), VERITAS Cluster File System Management v3.5/4.0, TCP/IP networking, DNS, hardware knowledge (Sun, HP), shell scripting;
• 1 year hands-on administrator experience in Oracle (9/9i RAC/10G/11G, ASM, RMAN recovery), Microsoft SQL Server (administration, replication, clustering), PostgreSQL (administration, replication, clustering), MySQL (administration, replication, clustering), SQL script writing and debugging, application code tuning techniques.
• 1 year hands-on administrator experience in Microsoft operating systems (Windows 2000/2003/2008 native and mixed modes), Microsoft Exchange (2000/2003), Microsoft clustering, Citrix MetaFrame, DHCP, WINS, DNS and DDNS.
• Experience in customer support

Preferred Qualifications & Experience Requirements:
• Understanding of 2G-3G telecom networks, network elements and telecom services
• Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience

This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities & Tasks
• 2nd Level Incident Management
• Problem Management
• System Administration
• 2nd Level Assurance Support Activities